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Demo Architect

ArchitectArchitectFull TimeRemoteTeam 1,001-5,000Since 2014H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

$103.6K - $222K / year

English

Job Description

• Build and maintain tools, applications, and workflows that support demos, workshops, trials, and internal test environments. • Expand the Demo Architect Portal to improve automation, self-service, and scalability for field teams and partners. • Provision and support infrastructure that enables hands-on customer experiences across GitLab.com, demo instances, and internal environments. • Collaborate with Solutions Architects, Account Executives, Customer Success, Marketing, Revenue Operations, UX, and Engineering to understand needs and deliver practical technical solutions. • Learn and document go-to-market workflows (e.g., how teams run demos/workshops/trials) and automate the steps that waste time. • Create technical workshop assets and enablement content that support pre-sales and technical selling for individual contributors. • Advise on sales opportunities when specialized technical demo support or custom solutions are needed. • Improve the presenter experience by reducing manual setup work and making demo workflows easier to use and repeat. • Support internal teams that rely on demo or test infrastructure, helping keep those environments available and useful. • Troubleshoot urgent demo/workshop environment issues under pressure and communicate status clearly to stakeholders.

Job Requirements

  • Experience building software, systems, or internal tools that support technical users or business teams.
  • Ability to deliver production-grade software and automation with attention to reliability, maintainability, and documentation.
  • Ability to work across application development and infrastructure, with comfort navigating provisioning, automation, and service workflows.
  • Familiarity with monitoring/observability tools to shorten investigation time when something breaks.
  • Comfort communicating and collaborating with technical and non-technical stakeholders across Sales, Solutions Architecture, Customer Success, Marketing, UX, and Engineering.
  • Understanding of how to design and iterate on solutions for usability and repeatability, not just technical correctness, with awareness that the end user may be a seller or Solutions Architect.
  • Ability to operate independently in a remote, asynchronous environment, with willingness to travel periodically for team offsites and occasional in-person planning/whiteboarding sessions.
  • Exposure to technical demos, workshops, trials, or enablement assets, and/or interest in learning the pre-sales context; transferable experience from software engineering, site reliability engineering, systems engineering, solutions architecture, or similar technical paths.

Benefits

  • Benefits to support your health, finances, and well-being
  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental leave
  • Home office support

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