Role Summary

The Artwork Manager is responsible for the daily operational delivery of artwork and labelling advisory services across all food category areas for one of our retail clients. The role ensures the team is supported so that all artwork assets and pack information meet regulatory, legal, and brand compliance requirements. It ensures work is completed on time, to the required quality standards, and in line with client expectations.

 

As the primary point of contact for client escalations, regulatory queries, and artwork‑related risk assessments, the Artwork Manager plays a vital role in maintaining smooth operations and building strong, professional client relationships.

 

This role provides line management for artwork specialists and advisors, including performance monitoring, coaching, identifying training needs, and maintaining consistent ways of working. A deep understanding of labelling regulations, artwork lifecycle management, and compliance frameworks is essential, along with the ability to apply these rigorously across products, categories, and processes.

Key Performance Indicators (KPIs)

• Effective performance management of a group of artwork advisors and category experts
• Completion of all artwork and compliance checks within agreed schedules
• Accuracy of regulatory advice and reduction in artwork‑related NCRs
• On‑time delivery of artwork components of projects
• Positive feedback from internal teams and clients
• Compliance with regulatory, retailer, and brand standards
• Contribution to process improvements and efficiency gains that enhance service quality and support overall account profitability

Responsibilities

Team Leadership & People Management

• Responsible for team performance, morale, and engagement
• Provide coaching, mentoring, and identify training needs
• Maintain consistent ways of working across the team

Regulatory & Compliance Leadership

• Promote a strong compliance and quality culture across artwork processes
• Review complex regulatory documentation (e.g., labelling legislation, claims rules, mandatory information) and apply risk‑based decision‑making aligned to client policies
• Maintain and develop strong expertise in artwork regulations, packaging compliance, and governance frameworks
• Demonstrate excellent organisational and prioritisation skills

Operational Delivery & Resource Management

• Ensure artwork tasks are completed on time and to required quality standards
• Conduct timely investigation of artwork or compliance issues and escalate appropriately
• Oversee artwork workflow, version control, and approval processes

Client Relationship Management

• Act as primary contact for client escalations and key regulatory or artwork queries
• Build strong relationships with key technical, regulatory, and marketing stakeholders

Education and Experience

• Strong background and expertise in artwork management, labelling regulations, product information compliance, and packaging governance
• Knowledge of UK/EU food labelling legislation (e.g., FIR, relevant compositional standards)
• Experience with artwork management systems and structured approval workflows
• Practical understanding of retailer technical standards and regulatory expectations

Benefits:

• Home-based role*
• 25 days annual leave plus public holidays as standard*
• Additional annual leave with length of service
• Option to buy additional annual leave
• Charity days and time off to support your favourite charity
• Payroll Charity giving scheme
• Cycle to Work scheme and much more!

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