FMX is a leading provider of maintenance management solutions that help organizations accelerate operational excellence.
Customer Success Operations Specialist
Location
United States
Posted
2 days ago
Salary
$65K - $75K / year
Job Description
Job Requirements
- 2+ years in Customer Success, Account Management, or Revenue Operations.
- Experience with Salesforce (Admin certification is a plus) and familiarity with CS platforms or Project Management tools.
- Proven experience using spreadsheets to manage, analyze, and report on data.
- Ability to explain complex technical workflows to non-technical stakeholders clearly.
- A match with our core values: Teamwork, Excellence and Integrity.
- Experience with SQL, Tableau, or PowerBI is nice to have.
- Previous experience in a high-growth SaaS environment is nice to have.
- Background in Customer Success or Professional Services is nice to have.
Benefits
- 100% company-paid health, dental, vision, long and short term disability, and life insurance.
- You’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company.
- At FMX we are remote first, but you’re welcome to use our office as you need. We have two all-company events a year to ensure that you can put a face to that name and establish high-trust relationships with your teammates and co-workers. When you’re in the office, you can take advantage of our free snacks, beverages, and office kegerator.
- We’ll give you everything necessary to do your job (company sponsored laptop, headset, etc.). We will also provide up to $500 to help with equipment, furniture and accessories. You will also get $60/month toward your home internet connection.
- Generous PTO and UTO (unplanned time off) policies: If you’re sick, why should that cut into your vacation time?
- We offer a flexible schedule to help you manage personal appointments, such as doctor or dentist visits, as long as you're meeting performance expectations and project timelines.
- We're a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously.
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