• Identify and prioritize automation opportunities across CS, Renewals, Professional Services, Support, and Customer Education • Build and scale automations that support post-sale segments with limited or no account ownership, in addition to high-touch programs. • Design AI-powered workflows using tools such as Workato, automation platforms, LLM-based tools, REST APIs and internal systems • Develop standardized automation playbooks to scale repeatable solutions • Research, identify, evaluate, and recommend third-party automation and AI tools aligned to business needs • Configure and deploy automation workflows within existing systems (Salesforce, Gainsight, Zendesk, Rocketlane, etc.) • Develop documentation, enablement materials, and change management strategies to drive adoption • Build a library of “AI use cases” and reusable prompts / GEMs • Track automation ROI, including time saved, cost avoided, and efficiency gains • Ensure responsible and compliant use of AI, working with Security, Legal, and IT to address data governance, access controls, and risk management.