This is a remote position.

PLEASE NOTE:

• It is a Remote Position.
  
• Hours: Part-Time. Estimated at 500 hours annually. between 8:00 AM and 6:00 PM ET, M-F).
  
• Remote Support will be provided for the Client's office in Washington, D.C.
  

Position Overview:

We are seeking an experienced Cloud Engineer II to provide advanced, Tier 2 escalation support for the National Mediation Board (NMB) in Washington, D.C. This is a part-time role requiring an estimated 500 hours annually. The NMB's infrastructure is heavily reliant on Google Cloud, comprising a General Support System (GSS) and a collection of cloud-based web applications (APPS) that support a highly remote workforce.

Key Responsibilities:

• Act as the Tier 2 escalation point for complex cloud, network, and application issues routed from the Tier 1 Single Point of Contact (SPOC).
  
• Support and maintain the NMB’s General Support System (GSS) and cloud-based web apps hosted in Google Cloud Platform (GCP) and Google Workspace.
  
• Collaborate with application developers, Tier 1 personnel, and third-party service providers to ensure seamless system maintenance and software support.
  
• Provide advanced configuration and troubleshooting for NMB’s LAN, firewalls, and secure remote access tools.
  
• Continuously improve capabilities for NMB’s infrastructure operations, management, and customer support through the application of process improvement methodologies.
  
• Ensure systems meet stringent federal security requirements, including adherence to established configuration baselines.
  

Requirements

Qualifications & Requirements:

• Must have a minimum of five (5) years of continuous experience in a Cloud service support role.
  
• A degree in Computer Science, Information Systems, Software Engineering, or a related technical discipline. (BS/BA is highly preferred).
  
• Salesforce Certification and Google IT Support Professional Certification (highly preferred).
  
• Must successfully pass a background check prior to being granted system access (takes 6-8 weeks) and be eligible for a PIV card.
  
• Strong problem-solving abilities, highly motivated, capable of working independently, and possessing excellent written and oral communication skills.