• Lead, train, and evaluate QA staff to maintain high performance and accuracy. • Develop and enforce quality procedures, inspection criteria, and test protocols. • Conduct audits, analyze data, and prepare quality reports for management. • Investigate nonconformities and oversee corrective and preventive action plans. • Collaborate with production, engineering, and management teams to resolve quality issues. • Support continuous improvement initiatives to enhance product quality and operational efficiency. • Supervise, coach, and develop QA analysts responsible for reviewing payment transactions, account updates, and operational workflows. • Monitor daily payment processing activities to ensure accuracy, compliance, and adherence to internal controls through testing. • Lead root cause analysis for quality failures and oversee corrective and preventive action plans. • Maintain QA documentation, scoring guidelines, and standard operating procedures. • Champion continuous improvement initiatives to enhance accuracy, reduce risk, and improve customer experience.