• Cultivate and maintain strong relationships with top designers, luxury showrooms, and sales teams, delivering exceptional service • Provide expert product knowledge to assist clients confidently and accurately • Handle inquiries, troubleshoot issues, and resolve concerns for designers, architects, and installers • Manage orders, coordinate shipments, and track logistics to ensure timely delivery • Process payments, create packing lists, and handle returns or replacements efficiently • Perform meticulous data entry and ensure accurate CRM documentation • Assist clients with web account setup, order processing, and pricing quotes • Identify cross-selling opportunities and make proactive outbound calls for sales follow-ups • Act as the main connection of support to Phillip Jeffries HQ for assigned territories, including the contract sales team, dual reps, and partner showrooms • Coordinate sample orders for assigned territories while reps are on the road • Review client contracts to ensure the requested product aligns with requirements • Foster a collaborative team environment, offering support to colleagues and departments • Collaborate with sales reps and clients to align on project timelines, goals, and execution • Manage the full project life cycle, ensuring deadlines for approvals, meetings, and onsite needs are met • Serve as the liaison between departments, tracking progress, updating CRM records, and resolving potential issues proactively • Maintain organized project documentation, ensuring all necessary details are available in CRM and Contract Folders • Provide proactive follow-up on quotes before expiration and ensure accurate pricing coordination • Regularly communicate with sales reps to review and update project statuses