• The Pension Implementation Manager is accountable for onboarding new clients, converting existing client systems, and enhancing automation utilization. • Reviews and interprets requirements for new client retirement plan implementations, administrative system conversions, and plan changes; evaluates client needs to develop testing, training, and resource material. • Attends implementation and conversion meetings as the functional subject matter expert, providing interpretation of plan rules and direction for programming, to ensure the success of the project. • Facilitates training for new and current employees on administrative systems, changes, new or revised processes, specific contract language, interpretation of benefits, and departmental procedures. • Coordinates and oversees the review and testing of all requirements to include benefit calculations for new business and system conversions. • Responsible for data validation during system conversions. • Reconciles and ties out all benefit payment data, as well as benefit accrual data for active and terminated vested participants. • Facilitates the development/update of forms, letters, and application documents associated with plan administration. • Provides recommendations and proposals to management for improving automation in processes, reporting, and workflow. • Provides support to management in the research and resolution of complex functional and system issues. • Writes and distributes internal and external communications and participates in developing department policies, procedures, and training. • Maintains communications and effective working relationships with management and staff as well as clients, government agencies, unions, participants, attorneys, and consultants. • Maintains operations requirements while adhering to compliance, regulatory, and legal guidelines. • Performs other duties and special projects as required.