Director, Customer Success
Location
United States
Posted
4 days ago
Salary
$150K - $175K / year
Job Description
Job Requirements
- 8+ years of experience in Customer Success, Account Management, or client‑facing leadership roles within a technology, managed services, or SaaS environment
- 3+ years of people leadership experience managing and developing customer‑facing teams
- Proven track record of driving revenue retention, expansion, and customer satisfaction across a portfolio of accounts
- Strong financial acumen, including experience with Net Revenue Retention (NRR), Annual Recurring Revenue (ARR), churn, forecasting, and outcome management
- Exceptional executive‑level relationship management skills, with the ability to build trust, influence outcomes, and coach teams to do the same
- Highly customer‑centric mindset, with a passion for understanding customer needs and delivering value‑driven solutions
- Demonstrated ability to collaborate cross‑functionally with Sales, Operations, Finance, Security, and Solutioning teams to achieve shared business goals
- Experience leading change management initiatives, driving cultural and operational adoption of Customer Success best practices
- Technical familiarity with digital transformation and enterprise IT solutions, including managed network services, security, hosted cloud computing, DaaS, Citrix, and enterprise IT services
- Strong communication, leadership, and problem‑solving skills, with the ability to manage escalations and complex customer environments
- Experience supporting mid‑market or enterprise customers in a managed services organization preferred.
Benefits
- Med/Dental/FSA/401(k)
- Flexible Paid Time Off
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