• Assist the Infinitus AI system in completing complex insurance verification phone calls through our proprietary platform. • Work closely with operations and engineering teams to provide feedback that improves healthcare data collection and AI accuracy. • Ensure the quality of recorded AI outputs, identifying nuances in payer responses, pushing back as necessary to ensure accurate responses to questions. • Ensure accurate entry of information into proprietary platforms from a number of sources including but not limited to faxes, forms, or information shared verbally from callers. • Identify, document, and submit Adverse Events during interaction with callers and/or received documentation. • Consistently hit daily production and quality benchmarks by swiftly and accurately handling tasks that the AI agent cannot handle. • Participate in mandatory periodic overtime during high-volume seasons, new product launches, or system extensions to ensure zero backlog.