CBIZ

Trusted local advisors enhanced by specialists nationwide. (NYSE: CBZ)

Help Desk Team Leader

IT SupportIT SupportFull TimeRemoteTeam 10,001+Since 1996Company SiteLinkedIn

Location

Maryland + 1 moreAll locations: Maryland, Missouri

Posted

4 days ago

Salary

$55K - $75K / year

High School3 yrs expEnglish

Job Description

• Build, develop and manage a team capable of carrying out operational strategies needed while improving employee, client, and vendor relationships. • Supervise and manage overall performance of assigned associates. • Continue to spend a significant amount of time performing individual tasks related to the success of the team. • Act as a liaison between CBIZ associates and the client. • Responsible for staffing, performance management and disciplinary action for assigned team. • Create and exhibit a sense of ownership for developing efficient operations and identifying opportunities for continuous growth. • Handle the escalations for assigned team. • Create and update procedures and documentation to improve efficiency and effectiveness. • Train associates in new activities, policies, technical systems, and procedures. • Lead and attend department meetings, team meetings, and 1:1s with assigned associates. • Complete performance reviews and make salary recommendations for assigned direct reports. • Assume responsibilities for related duties as assigned.

Job Requirements

  • High School Diploma or GED required
  • Minimum of 3 years’ experience directly related to technical support of information systems technology

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