• Own the design, delivery, and continuous improvement of onboarding programs for new hires supporting financial institution customers and members. • Lead the development and maintenance of ongoing training and continuous education programs for agents, supervisors, and leaders. • Establish and manage recurring training cadences, including refresher training, certifications, and upskilling initiatives. • Define and maintain role-based learning paths aligned to operational expectations, quality standards, regulatory requirements, and career progression. • Partner with, guide, and enable the DXC Training Specialist in the execution of new hire onboarding and continuous training programs, ensuring consistency, quality, and alignment to DXC standards.