• Lead delivery of multi-workstream professional services engagements for large and strategic customers, maintaining a consistent focus on measurable customer outcomes and business value realization throughout the program lifecycle • Build strong relationships with customer stakeholders, including executive leaders, program and project managers, engineering, development, and security teams • Develop and apply a delivery methodology that uses agile and project management best practices, and communicate how the methodology will be used throughout the program • Create and continuously communicate program roadmaps, dependencies, milestones, and deliverables across connected projects • Manage stakeholder expectations and secure approval on major milestones, decisions, and delivery plans — including proactive identification and mitigation of risks that could impact delivery timelines, scope, or customer outcomes • Define program strategy, including business justification, expected benefits, in-scope and out-of-scope work, timelines, schedules, resources, stakeholders, and success criteria • Establish core program structures such as RACI charts, work breakdown structures, communication plans, and escalation paths • Develop and maintain revenue forecasts for assigned programs, partnering with Engagement Managers to track actuals against plan, flag variances early, and support accurate business reporting • Lead change management activities across programs, including identifying organizational impacts, developing adoption plans, and ensuring customers are prepared to sustain the outcomes delivered • Work closely with Engagement Managers and Delivery Managers to support program scoping, review delivery assumptions, and help improve project management processes through quarterly initiatives