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Role Description

We're looking for a Customer Success Manager who lives and breathes legal tech. In this role, you'll be the primary post-sale relationship owner for UniCourt's enterprise and Large Law clients — ensuring they realize the full value of our platform, deepen their usage over time, and become long-term advocates.

• Own the post-sale client relationship for a portfolio of enterprise accounts, including Am Law 200 firms and Fortune 500 legal departments.
• Lead client onboarding and implementation, ensuring smooth technical integration of UniCourt's API platform into client workflows.
• Develop and execute success plans tailored to each client's goals, use cases, and organizational structure.
• Drive product adoption by educating clients on platform capabilities, new features, and best practices for leveraging legal data and analytics.
• Monitor account health through usage data, regular check-ins, and QBRs, proactively identifying and addressing risks to retention.
• Own the renewal process and partner with sales to identify and advance expansion and upsell opportunities within existing accounts.
• Serve as the voice of the customer internally — channeling client feedback to product, engineering, and leadership to inform roadmap priorities.
• Collaborate cross-functionally with sales, marketing, and product teams to ensure a seamless client experience from prospect to long-term partner.
• Build trusted advisor relationships with key stakeholders including knowledge management, innovation, IT, and business intelligence leaders within client organizations.
• Stay current on legal tech trends, competitive landscape, and industry developments to bring informed perspectives to client conversations.
• Represent UniCourt at legal industry conferences, user groups, and client events.

Qualifications

• Bachelor's degree required; JD, MBA, or advanced degree preferred.
• 3+ years of customer success, account management, or client-facing experience, with a meaningful portion spent in legal tech, legal services, or selling/supporting solutions for law firms and legal departments.
• Strong understanding of the legal industry — including how large law firms and corporate legal departments operate, buy technology, and manage data.
• Experience managing enterprise client relationships with complex stakeholder environments.
• Familiarity with API-based products, data platforms, or SaaS solutions; prior experience with legal data, analytics, eDiscovery, or practice management tools is a strong plus.
• Proven ability to drive product adoption, manage renewals, and identify growth opportunities within existing accounts.
• Comfortable engaging with technical and non-technical stakeholders, from integration teams to C-Suite executives.
• Excellent communication, presentation, and interpersonal skills with a consultative, relationship-first approach.
• Highly organized and self-directed, with the ability to manage a portfolio of accounts independently in a remote environment.
• Willingness to travel periodically for client engagements and quarterly to corporate HQ.

Requirements

• Base salary range and on-target earnings will be discussed openly during the first interview conversation, but we are targeting $115,000-$170,000.
• Actual compensation is influenced by skill set, level of experience, and location.
• This role may include a variable component tied to retention and expansion targets.

Benefits

• Competitive compensation and benefits package including paid time off, medical, dental, and vision coverage, equity participation, and long-term growth opportunities within a fast-scaling legal technology company.
• We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

EEO Statement

UniCourt is an equal opportunity employer who welcomes and encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

For reasonable accommodation requests, contact HR-jobs@unicourt.com.