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Role Description

We are looking for a Clinical Operations Coordinator to bridge the gap between our agile team in Europe and the demands of global clinical trials in US time zones. You will own the technical configuration of our studies, manage the proactive monitoring of the study progress and data collection, and be the primary support point of contact for research sites and sponsors during US business hours.

• Drive the support desk during US business hours to ensure timely support for users in these time zones.
• Translate clinical protocols into system logic, responsible for the end-to-end technical setup of new studies, including user permissions and study-specific parameters within the ki:elements platform.
• Monitor study progress and identify any (site-level) performance issues or data gaps, generating reports that give a clear view of study health.
• Act as the primary technical point of contact for "work-stopper" events, rapidly diagnosing and resolving functional roadblocks to ensure uninterrupted clinical site activities and data collection.
• Bridge the gap between clinical needs and software, identifying whether an issue requires a configuration adjustment, a site-retraining session, or escalation to the engineering team for a software fix.
• Serve as a trusted partner to trial sponsors, providing professional updates on system status, resolution of (site-level) issues, and regular operational metrics.
• Maintain a continuous support chain, responsible for high-quality documentation of US-timezone issues to ensure smooth task transitions for the next team.

Qualifications

• 2+ years experience in Clinical Operations, Clinical Data Management, or Technical Support for clinical trials (EDC, ePRO, etc.).
• High attention to detail and understanding of how a small configuration error can impact an entire trial's data.
• Natural problem-solver who stays calm under pressure.
• Comfortable prioritizing your own workload and making triage decisions independently when the HQ is offline.
• Understanding of the importance of response times and data integrity in a regulated environment (GCP/21 CFR Part 11).
• Experience (or a strong desire to learn) using SQL, Browser DevTools, API/Log analysis, etc. is a major advantage.
• Fluent English (written and spoken) is essential.

Benefits

• Enjoy a 32-hour work week.
• 6 weeks of paid vacation per year (nearly triple the US average).
• High-quality Medical, Dental, and Vision coverage with broad provider networks, in addition to enhanced sick pay and maternity support.
• Work from anywhere in US or Time Zone Equivalent.
• Join a passionate, world-class team using technology to transform clinical research.
• $65,000 – $85,000 (reflecting our 32-hour work week).