A global cloud-services, systems integrator with leading capabilities across all Microsoft applications and technologies
Senior Director, SMC Client Engagement
Location
United States
Posted
3 days ago
Salary
$190K - $225K / year
No structured requirement data.
Job Description
Role Description
The Senior Director, SMC Client Engagement, enhances our delivery process, improves customer experience, and strengthens our partnership with Microsoft by aligning closely with Small-Medium Corporate (SMC) customers and overseeing their entire journey from delivery to post-sales support.
- Oversee Customer Journey: Manage the entire customer journey for SMC clients to ensure seamless alignment between delivery, sales, and Microsoft.
- Align with Microsoft and Sales GTM: Work closely with Microsoft and the Sales GTM function to align delivery strategies with customer and market needs.
- Enhance Delivery Process: Implement strategies to improve delivery processes, ensuring high customer satisfaction and efficient project execution.
- Financial Performance: Own and manage the organizational P&L for the SMC Delivery GTM function, ensuring financial targets are met.
- Customer Escalation Point: Serve as the primary escalation point for customer concerns, driving resolution and maintaining strong customer relationships.
Qualifications
- Bachelor’s degree in Business Administration, Project Management, or a related field.
- 15+ years of experience in delivery management or a similar role.
- Strong understanding of delivery processes and customer journey management.
- Excellent leadership and strategic thinking skills.
- Experience working closely with Microsoft and aligning with sales functions.
- Proven track record of managing organizational P&L and achieving financial targets.
- Advanced communication and negotiation skills.
Requirements
- Base Salary Pay Range*: $190,000 - $225,000 USD
- Must be a citizen of the United States, or have the ability to work within the USA without sponsorship.
Benefits
- Bonus Plan
- Medical, Dental and Vision Coverage
- Life Insurance and Disability Programs
- Retirement Savings with Company Match
- Paid Time Off
- Flexible Work Arrangements including Remote Work
Job Requirements
- Bachelor’s degree in Business Administration, Project Management, or a related field.
- 15+ years of experience in delivery management or a similar role.
- Strong understanding of delivery processes and customer journey management.
- Excellent leadership and strategic thinking skills.
- Experience working closely with Microsoft and aligning with sales functions.
- Proven track record of managing organizational P&L and achieving financial targets.
- Advanced communication and negotiation skills.
- Base Salary Pay Range*: $190,000 - $225,000 USD
- Must be a citizen of the United States, or have the ability to work within the USA without sponsorship.
Benefits
- Bonus Plan
- Medical, Dental and Vision Coverage
- Life Insurance and Disability Programs
- Retirement Savings with Company Match
- Paid Time Off
- Flexible Work Arrangements including Remote Work
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