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Role Description

At Curana Health, we’re on a mission to radically improve the health, happiness, and dignity of older adults—and we’re looking for passionate people to help us do it.

As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions proven to enhance health outcomes, streamline operations, and create new financial opportunities.

Summary:

• Patient Interaction:
  • Answer and manage incoming calls in a professional and courteous manner.
  • Greet patients warmly and assist them with inquiries or direct them to the appropriate department.
• Patient Assessment:
  • Conduct a thorough assessment of patients’ health concerns over the phone.
  • Gather relevant medical history, symptoms, and other pertinent information to determine the urgency and nature of the medical issue.
  • Determine the appropriate level of care needed and guide patients to the most suitable healthcare resources.
• Communication:
  • Relay messages and information between patients and healthcare teams.
  • Collaborate with other staff members to ensure seamless communication within our health network.

Qualifications

• High School Diploma or equivalent
• Exceptional customer service skills
• Organized and effective communicator
• Ability to maintain confidentiality and handle sensitive information
• Proficient in using computer systems and electronic health records
• Strong problem-solving skills
• Previous experience in a medical office or healthcare setting is preferred
• Team player with a positive attitude

Requirements

• Curana Health is dedicated to the principles of Equal Employment Opportunity.
• We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances.
• The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
• The company is unable to provide sponsorship for a visa at this time (H1B or otherwise).

Benefits

• Curana Health has been named the 147th fastest growing, privately owned company in the nation on Inc. magazine’s prestigious Inc. 5000 list.
• Curana also ranked 16th in the “Healthcare & Medical” industry category and 21st in Texas.
• This recognition underscores Curana Health’s impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.