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Role Description

The Family Resource Coordinator serves as the primary liaison between families and the Virtual Peace of Mind (VPM) clinical team, ensuring that every student receiving school-based teletherapy has the family support, access, and communication necessary for successful outcomes. This role focuses on enhancing family engagement, eliminating access barriers, and coordinating culturally and linguistically appropriate resources to meet the needs of diverse households across the state.

Working under the direction of the Clinical Director, the Family Resource Coordinator will oversee onboarding for families, provide navigation support for consent, scheduling, and tech readiness, and ensure alignment with FERPA/HIPAA compliance standards. This role is essential to the program’s success in reaching students who may not traditionally have access to mental health care.

• Family Engagement & Communication:
  • Serve as the primary point of contact for families engaging in VPM’s school-based teletherapy services.
  • Provide clear, compassionate communication regarding the referral process, consent forms, scheduling, and session expectations.
  • Coordinate outreach efforts to ensure families understand the value of therapy and feel supported throughout the process.
• Access & Navigation Support:
  • Assist families with navigating the telehealth platform, troubleshooting technical access issues, and ensuring readiness for virtual sessions.
  • Identify and respond to language or cultural barriers; coordinate translation, interpretation, or alternate formats as needed.
  • Support families with limited digital literacy or connectivity to ensure equitable participation.
• Resource Coordination:
  • Maintain and distribute family-friendly mental health education materials, including handouts, webinars, and community resources.
  • Collaborate with school staff to identify families who may benefit from additional support (housing, food access, medical care, etc.) and provide referrals to appropriate agencies.
  • Track and follow up on family resource utilization and engagement data.
• Program Support & Compliance:
  • Ensure all family-facing communications meet HIPAA and FERPA requirements.
  • Maintain accurate records of all family interactions and documentation within the EHR and CRM systems.
  • Collaborate with clinical and administrative teams to support smooth onboarding, appointment coordination, and follow-through.
• Reporting & Continuous Improvement:
  • Collect feedback from families and summarize key insights to inform program improvements.
  • Contribute to quarterly reporting by providing data on family engagement metrics, barriers resolved, and satisfaction outcomes.
  • Participate in interdisciplinary team meetings to advocate for family needs and inform clinical strategy.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Human Services, Public Health, or a related field required.
• Minimum of 3 years of experience working with families in education, behavioral health, or community-based services.
• Prior experience supporting children, youth, or families within school systems, telehealth programs, or social service organizations strongly preferred.
• Experience coordinating support services for underserved populations or communities with complex needs is a plus.
• Strong interpersonal and communication skills, with the ability to build trust and rapport with families from diverse cultural and linguistic backgrounds.
• Demonstrated cultural humility and knowledge of trauma-informed engagement practices.
• Comfort with virtual tools, EHR platforms, and customer relationship management (CRM) systems; ability to support families with basic tech troubleshooting.
• Bilingual (Spanish, Haitian Creole, Portuguese, Arabic, or other common school languages) strongly preferred.
• Organized, self-motivated, and able to manage multiple family cases simultaneously with professionalism and empathy.

Requirements

• Understanding of FERPA, HIPAA, and family confidentiality practices.
• Availability to work flexible hours when needed to accommodate family schedules.
• Passion for expanding access to mental health care for children and adolescents.

Benefits

• Health, Dental & Vision: Company-sponsored plans available, with an employer contribution for eligible full-time employees.
• Quick Benefits Start: Benefits eligibility begins after 30 days, with coverage effective the first of the month following Day 30.
• Paid Time Off: Full-time employees accrue 10 days (80 hours) annually starting on Day 31 to support rest, personal needs, and wellness.
• Flexible Holidays: No fixed holiday calendar—team members are empowered to plan schedules and observe holidays meaningful to them.
• Eligibility: Benefits are available to full-time employees (25+ client-facing hours/week). Part-time employees (15–24 client-facing hours/week) may be able to enroll at their own cost, depending on plan design.