We help property managers save time, reduce vendor risk, and optimize maintenance operations.
Integration Specialist
Location
United States
Posted
4 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
The Integration Specialist is responsible for supporting the implementation and maintenance of client integrations. This role will work cross-functionally with other departments to communicate changes and updates on client integration status. This is a technical support role that works directly with our clients and helps with the integration of their new systems and processes.
Responsibilities
- Triage client requests via email and internal ticketing system
- Manage support tickets which include mapping, testing, and communication to internal impacted teams and external clients
- Run a Failure Report daily and process service requests
- Create new and update existing client facing software “How To” guides as needed
- Update existing internal process documents when changes occur
- Create new internal process documents for all day-to-day tasks
- Conduct weekly integration check-in calls with clients to ensure reliable data synchronization between systems
- Create role continuity, cross-train with integration team members for back-up when out of the office
- Additional responsibilities as assigned
Qualifications
- Experience in operational process improvement, systems integration coordination, and data analysis
- Experience collaborating cross-functionally across multiple departments
- High attention to detail
- Strong written and verbal communication skills
- Strong interpersonal skills (active listening, providing and receiving feedback)
- Highly organized, efficient, and able to work on multiple client projects concurrently
- Ability to use creativity in solving complex problems
Nice to Have
- Intermediate level of experience with Yardi or Entrata property management tools
- Familiarity with system integration tools or APIs
- Experience with project management tools (JIRA, Zendesk)
- Experience working in technology, SaaS, or fast-growing companies
- Bachelor Degree preferred, but equivalent work experience is acceptable
- 2-3 years of experience in a technical or customer support role
Benefits
- Medical, dental, and vision insurance
- HSA, FSA, and DCFSA options
- Long- and short-term disability insurance
- Free basic life insurance
- Generous paid time off policy
- Paid holidays: 7 per year + 1 floating holiday
- Maternity Leave
- 401(k) with company match
- Employee Assistance Program
Job Requirements
- Experience in operational process improvement, systems integration coordination, and data analysis
- Experience collaborating cross-functionally across multiple departments
- High attention to detail
- Strong written and verbal communication skills
- Strong interpersonal skills (active listening, providing and receiving feedback)
- Highly organized, efficient, and able to work on multiple client projects concurrently
- Ability to use creativity in solving complex problems
- Nice to Have
- Intermediate level of experience with Yardi or Entrata property management tools
- Familiarity with system integration tools or APIs
- Experience with project management tools (JIRA, Zendesk)
- Experience working in technology, SaaS, or fast-growing companies
- Bachelor Degree preferred, but equivalent work experience is acceptable
- 2-3 years of experience in a technical or customer support role
Benefits
- Medical, dental, and vision insurance
- HSA, FSA, and DCFSA options
- Long- and short-term disability insurance
- Free basic life insurance
- Generous paid time off policy
- Paid holidays: 7 per year + 1 floating holiday
- Maternity Leave
- 401(k) with company match
- Employee Assistance Program
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