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Role Description

Handle complex customer issues that are escalated by level I and level 2 engineers. Provide technical expertise, collaborating with cross-functional teams, and managing customer expectations during high-pressure situations. Mentor and train junior support staff, develop and implement processes and procedures that ensure consistent high-quality support, participate in on-call rotations, have a deep understanding of the systems and technologies involved in supporting AWS services, as well as strong communication and leadership skills.

Qualifications

• Bachelor's degree or foreign equivalent degree in Computer Science or a related field
• Four years of experience in the job offered or a related occupation
• Employer will accept six years of experience as equivalent to a Bachelor's degree and four years of experience
• One year of experience in the following skills:
  • Knowledge of distributed computing environments
  • Experience with AWS services or other cloud offerings
  • Experience with network and operating system support
  • Experience in information security and compliance
  • Presenting to an audience containing one or more executive team member(s)

Requirements

• 100% telecommuting permitted, work may be performed from anywhere in the U.S.

Benefits

• Salary Range: $143,330/year to $163,700/year
• Amazon is a total compensation company; equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
• Full range of medical, financial, and/or other benefits