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Role Description

PatientPoint is hiring an Internal Communications Manager to help define and evolve the internal communications strategy and to deliver a world-class communications service to our internal community. This role will have influence over how employees experience information, participate in our culture, and make meaningful connections across the organization.

The Internal Communications Manager translates business priorities into clear, engaging internal communications, partnering closely with leaders and cross-functional teams. The role is ideal for a seasoned communicator who brings strong judgment, proven approaches, contagious storytelling, and thrives on independence and autonomy.

What You'll Do:

• Internal Communications Execution
  • Own the end-to-end internal communications strategy, from planning and content development through stakeholder alignment, delivery, and measurement.
  • Develop and execute multi-channel communications including emails, intranet content, newsletters, internal marketing for programs and events, and content for routine employee meetings.
  • Translate complex business updates, initiatives, and change moments into clear, relevant, and engaging employee communications.
  • Serve as a trusted partner to internal stakeholders, helping shape messaging approaches and recommending effective communication tactics.
• Cross-Functional Support
  • Partner with leaders and teams to support internal communication campaign planning, including drafting a planned communications schedule, content, coordination of reviews/approvals, and sending to identified distribution groups.
  • Collaborate closely with leaders at all levels of the organization to determine best practices for distributing their message to the right people at the right time, in the right way.
• Channels and Planning
  • Own day-to-day management of internal communication strategy, maintain line of sight of comprehensive touchpoints, events, and activities where employees are digesting information to better select the channels and communication opportunities that are best fit for any given communication request or internal motion.
  • Develop a trusting relationship with Marketing and External Corporate Communications to reflect the sophistication, tone, style, look/feel of external outreach to our internal audience.
  • Bring our external narratives and go-to-market moments inside the organization in real time, so our teams have clear visibility, and deeper understanding, of our business performance and strategy.
  • Lead, maintain and evolve internal communications calendars and workflows to improve planning and visibility across teams.
• Employee Engagement and Storytelling
  • Proactively curate and develop employee stories, milestones, and moments that reinforce PatientPoint’s culture, values, and business priorities.
  • Support internal campaigns and engagement initiatives that strengthen connection and alignment across the organization.
• Measurement and Continuous Improvement
  • Track and analyze engagement metrics (email performance, intranet usage, content engagement).
  • Use insights to refine content, channel strategy, and overall effectiveness of internal communications.
  • Bring ideas, new approaches, and a willingness to experiment thoughtfully to generate excitement and curiosity across the business.

Qualifications

• 5–7+ years of progressive experience in internal or corporate communications, with demonstrated ownership of strategy development and execution.
• Strong storytelling, writing, and editing skills with the ability to adapt tone and format for different internal audiences.
• Demonstrated ability to manage communications independently, exercise sound judgment, and balance multiple priorities.
• Experience partnering with leaders and cross-functional teams in a fast-paced environment.
• Familiarity with internal communications platforms and tools (e.g., intranet, newsletters, collaboration tools).
• Bachelor’s degree in communications, public relations, marketing, or a related field preferred.
• Portfolios and writing samples encouraged.

Requirements

• Base Salary Band: $87,000.00 - $145,700.00

Benefits

• Competitive compensation.
• Flexible time off to recharge.
• Hybrid work options.
• Mental and emotional wellness resources.
• 401K plan.
• Comprehensive range of modernized benefits and cultural perks.