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Role Description

We are seeking a high-energy, flexible, and detail-oriented education technology professional to join our Customer Onboarding team in the US or MX, to engage and inspire new and existing customers throughout the AMERICAS region. Bilingual fluency in Spanish and English (spoken and written) is required.

As an Onboarding Consultant, you will set up customers for immediate success by helping them navigate change management through customer training and consultation, sharing best practices and facilitating implementation. In addition, you will take a consultative approach to understand each customer’s goals and context, tailoring guidance and recommendations to support their adoption journey.

Your responsibilities will include:

• Guide customers through a seamless implementation.
• Educate customers for immediate success.
• Solve technical problems.
• Collect and act on feedback.
• Understand and act on success metrics.
• Develop outstanding training materials.
• Work as ‘One Team’.

Qualifications

• Education: Bachelor’s degree or equivalent professional experience required.
• Experience: A minimum of 3 years of experience onboarding customers at a SaaS company or in a related field, such as education technology. Additional experience as an instructional designer, educator, faculty trainer, or technology staff is highly regarded.
• Communication: Bilingual fluency in Spanish and English (spoken and written) is required.
• Proven ability to distill complex ideas into clear, powerful messaging tailored to diverse audiences with varying levels of technical expertise.
• Strong customer empathy, with the ability to connect with and engage clients effectively.
• Excellent organizational and project management skills for managing multiple priorities, long-term collaborative projects, and cross-functional partnerships with competing agendas.
• Tech-savvy, with the ability to quickly learn new software and train others effectively.
• Consultative mindset, with the ability to conduct discovery, understand customer goals and constraints, and provide tailored recommendations that drive adoption and outcomes.
• Self-starter with the ability to work independently and in nuanced, ambiguous situations.
• Enthusiastic, engaging presence with customers and internal teams.
• Flexibility to work with global clients across multiple time zones.
• Knowledge of onboarding and customer success processes and best practices.
• Familiarity with local higher education systems, secondary education curriculum, educational technology, and learning management systems is highly regarded.
• Familiarity with the ethical use of AI tools in education and professional settings.
• Ability to travel for on-site client visits or conferences, both locally and internationally, no more than 10% annually.

Requirements

• Education: Bachelor’s degree or equivalent professional experience required.
• Experience: A minimum of 3 years of experience onboarding customers at a SaaS company or in a related field, such as education technology.
• Communication: Bilingual fluency in Spanish and English (spoken and written) is required.

Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• Self-Care Days
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*