• Lead customer implementations of our products through workflow discovery, workflow design, and change management, introducing supplemental workflows that extend existing implementations to deliver incremental impact and value at go-live • Help customers prioritize and design new workflows while optimizing existing workflows • Work with the client services team to continually evaluate and improve client implementation and outcomes processes, including documentation and collateral used • Monitor usage data (within the product) and proactively reach out to your customers to encourage deeper product engagement, validate that the product is working well, and operational outcomes are being recognized • Design and execute ongoing training programs to support product feature adoption and evolving customer workflows • Ensure support best practices are followed, gather details that expedite issue clarity, and engage the appropriate internal resources for issue resolution • Build long-term relationships with key stakeholders across your customer portfolio by defining success metrics, track progress, and ensure ROI • Manage account program plans to ensure an organized approach across all customer activity while driving prioritized efforts and removing barriers to stay on schedule • Conduct regular business reviews with executive leadership to assess progress toward goals, gather feedback, and identify opportunities for expanding platform value • Support cross functional success by surfacing customer feedback to influence roadmap decisions, produce case studies with marketing, and promote user community sessions