Never miss another VIP purchase. VIP customer detection and full customer enrichment on every single order.
Customer Success Associate
Location
United States
Posted
2 days ago
Salary
Not specified
Job Description
Job Requirements
- 2-4 years of experience in customer success, account management, agency client services, or a related customer-facing role
- Genuine interest in eCommerce, DTC brands, or marketing technology
- Exposure to tools like Klaviyo, Meta Ads Manager, Gorgias, or similar martech is a plus — but not required
- Strong communicator, both written and verbal — you can explain things clearly and follow through consistently
- Organized and detail-oriented — you can manage multiple customers at once without things falling through the cracks
- Curious and coachable — you ask good questions, take feedback well, and want to grow fast
- Comfortable in ambiguity — you don't need everything figured out to get started
Benefits
- Impact: Join at the ground floor where your work directly influences company trajectory
- Growth: Rapid company growth creates exceptional learning and advancement opportunities — this role is designed to grow with you
- Flexibility: Remote-first culture with autonomy over your work
- Team: Work directly alongside the founding team
- Mission: Revolutionizing the way brands understand and market to their customers
Related Guides
Related Job Pages
More Customer Success Manager Jobs
Host Success Summer Associate, Campground Partners
Harvest HostsA membership club for RVers offering overnights at 3500+ wineries, breweries, distilleries, farms, golf clubs and more!
This role involves supporting the Campground Partners network by onboarding new campgrounds, updating information on the website, and addressing inquiries from members visiting those locations. The associate will also proactively work to strengthen the campground network based on data points and improvement goals.
This leader will guide a team of Mid-Market Customer Success Managers, focusing on driving adoption, retention, and expansion targets while developing a scalable engagement model for the segment. Responsibilities include coaching the team, partnering cross-functionally on strategy and forecasting, and serving as an escalation point for complex customer issues.
The specialist will provide responsive and professional customer support via phone, email, and messaging, assisting clients with luxury and leisure travel reservations, itinerary updates, and special accommodations. Responsibilities also include monitoring bookings for accuracy, resolving client concerns, and maintaining organized records.
The specialist will provide responsive and professional customer support via phone, email, and online messaging, assisting clients with leisure and luxury travel reservations and itinerary updates. Responsibilities also include monitoring bookings for accuracy, resolving client concerns, and maintaining organized records.
