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Role Description

CIEE’s Business Analysts are a critical link between our engineering teams and business units. They support all functions involved in the design, development, documentation, training, testing, and maintenance of our software applications. These applications are used to market to, acquire, and support on-program CIEE participants. With a commitment to innovation, CIEE’s Business Analysts are continually finding ways to improve our business processes and systems. The Business Analyst is expected to have excellent communication skills, a knack for troubleshooting and tracking down elusive issues, and a desire to work in collaboration with Product Managers.

• Be an active member of an agile team(s) and follow the Scrum framework.
• Work side by side with engineering as well as multiple business units.
• Assist in translating roadmap features to epics and stories.
• Assist in developing and documenting business requirements.
• Create reports, dashboards, and metrics to showcase outcomes.
• Work closely with Product Managers on planning, refinement, and prioritization.
• Test and document systems, software, and services.
• Identify opportunities to improve efficiencies and performance with our systems, software, services, and ways of working.

Qualifications

• Bachelor’s Degree or an Equivalent degree.
• A minimum of 3 years of relevant experience.
• Excellent written and oral communication skills – including the ability to summarize and present complex information to all levels of the business.
• A driving curiosity to understand why and how things work (or don’t).
• An analytical mind set and strong problem-solving skills.
• Extreme attention to detail.
• Experience and competence in the analysis and comprehension of data.
• 2 years of experience working with Salesforce.
• International Education/Exchange experience preferred.
• Readiness to grow and develop yourself, our client group, and our Company.
• Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and culture.

Benefits

• Paid time off and Parental leave
• Gym Reimbursement Program
• Employee Assistance Program
• Short-term & Long-term Disability
• 6 floating Fridays (based on our eligibility rules)
• CIEE Study Abroad and TEFL Program discounts
• 403(b) Retirement Plan with employer contribution
• Insurance Coverage (life, travel, medical, dental, and vision)
• Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)