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Role Description

As Marqeta's Senior Manager, Software Engineering within our Risk, Fraud and Disputes pod, you will lead the design, development, and execution of issuer-side disputes across card networks and multiple payment rails. You will be responsible for building and operating systems that manage cardholder disputes, chargeback lifecycles, network rules, evidence workflows, and regulatory timelines.

This is a hands-on leadership role for someone with deep experience in disputes and chargebacks who is AI-first, takes full ownership of outcomes, and is comfortable engaging directly with enterprise customers and networks to resolve complex dispute scenarios.

We work Flexible First. This role can be performed remotely anywhere within the United States or from our Oakland office. We'd love for you to join us to shape the future of payments dispute resolution.

Qualifications

• Experienced engineering leader (8–12+ years in engineering, 4+ years managing senior engineers or managers).
• Hands-on AI-first mindset: you embrace AI/ML to improve team velocity, drive automation, and reduce manual work.
• Strong ownership mentality — you thrive in ambiguity and take full responsibility for outcomes.
• Deep understanding of issuer-side card and money movement disputes, including network flows (Visa, Mastercard, Discover, AmEx) and timelines.
• Comfortable customer- and network-facing, translating technical details into actionable insights.
• Excellent communicator who can lead cross-functional initiatives and influence stakeholders.

Requirements

• Drive AI-first automation, reducing manual handling and increasing efficiency across dispute classification, evidence management, and prioritization.
• Lead and mentor a high-performing team, improving engineering velocity and system reliability through intelligent workflows and automation.
• Act as the technical and business-facing leader in customer and network escalations, translating real-world issues into system improvements.
• Partner cross-functionally with Risk, Compliance, Product, Operations, and Legal to shape platform roadmap and dispute strategies.

Benefits

• Multiple health insurance options.
• Flexible vacation time.
• Retirement savings program with company contribution.
• Equity in a publicly-traded company.
• Monthly stipend to support our remote work model.
• Annual “development dollars” to support our people growth and development.
• Family-forming benefits and up to 20 weeks of Parental Leave.

Company Description

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well-known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.