Empowering MSPs and IT professionals to deploy, manage, and optimize virtual desktops in Microsoft Azure
Customer Account Manager – Portuguese Speaking
Location
United States
Posted
4 days ago
Salary
$130K - $150K / year
Seniority
Senior
Job Description
Job Requirements
- Professional fluency in Portuguese (spoken and written) is required.
- Software background in an XaaS business such as SaaS, PaaS, or IaaS, with a preference for candidates experienced in managing customer relationships across IT Operations, Finance, and Software Engineering.
- Expertise in contract negotiation and conflict resolution.
- Demonstrated experience in customer relationship management, including developing and fostering relationships at all levels within customer organizations, ideally within the Enterprise segment.
- Ability to recognize and maximize expansion opportunities.
- Accurate forecasting skills and a good understanding of the customer base.
- Comfort with owning a commercial relationship and proven ability to build strong relationships with customers, especially at the executive level, following a LAER model (land, adopt, expand, retain).
- Articulate value proposition with a technical theme.
- A minimum of 5-7+ years of experience in a customer success or account management role, preferably within the technology industry.
- Strong understanding of cloud computing, IT services, or related fields.
- Demonstrated ability to build and maintain strong relationships with customers, ensuring their success and satisfaction.
- Experience in managing customer accounts, handling escalations, and resolving issues.
- Proficient in using customer relationship management (CRM) software and other relevant tools.
Benefits
- Competitive Base + Commission Plan
- Stock Options
- Health and Welfare Plans*
- Life and Disability Plans*
- Retirement Plan*
- Unlimited Flexible Paid Time Off......including your birthday off!
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