Honeydew is building a platform for hundreds of millions of people globally to access expertise and science-backed skin treatments, from prescription to retail. Our tech-forward dermatology experience helps people with chronic skin conditions access licensed specialists, FDA-approved treatment, and ongoing support in record time (24 hours vs an industry average of 6 months). Honeydew is the future of skin health — digitally native, scientifically rooted, integrated end-to-end (evaluation + treatments + lab tests), and powered by AI.
Care Coordinator
Location
United States
Posted
9 days ago
Salary
$15 / hour
No structured requirement data.
Job Description
Role Description
Start Being The Reason Someone Finally Feels Seen. As a Care Coordinator at Honeydew, you'll be the thoughtful voice during someone’s treatment – the person who crafts messages that make patients feel heard, supported, and confident in their skincare journey. This isn't just customer service, it’s healthcare.
You know that feeling when someone actually listens to your healthcare concerns? When you're not just another ticket number or appointment slot? That's what you'll create every single day at Honeydew – one message at a time.
If you join us, you'll be central to our mission as a trusted guide helping people navigate one of the most frustrating parts of modern life: getting healthcare that works.
Your Day-to-Day
- Master the art of written communication – crafting clear, warm, professional messages via app chat that make patients feel supported (this is 99% of your patient interaction)
- Turn healthcare chaos into clarity through thoughtful, detailed written responses that anticipate questions before they're asked
- Coordinate directly with pharmacies and labs via phone to troubleshoot prescription issues, insurance hiccups, and delivery problems
- Connect with dermatology providers as needed to ensure care plans stay on track
- Keep meticulous records because details matter when it's someone's health on the line
- Bridge the gap between patients, providers, and insurance companies through strategic communication across channels
- Partner with medical teams to communicate care plans that actually fit into people's real lives
- Monitor patient progress through ongoing messaging, troubleshoot obstacles, and celebrate wins along their journey
Important to Keep in Mind about the Schedule: Honeydew is open, serving patients between 9am and 10pm Eastern every day, and Care Coordinators can choose the structure of their workday on their own. However, Care Coordinators have a responsibility to respond to patients within 4 hours on weekdays and within 6 hours on weekends. Abiding by these response times is crucial to success.
As part of the initial onboarding and training process, Care Coordinators are expected to be available 7 days a week in order to ramp up to a full-time (35+ hours/week) schedule.
Qualifications
- High school diploma or equivalent
- Exceptional writer and speaker – clear, warm, professional across every channel
- Typing speed of at least 40 WPM
- Comfortable with Gmail and Chrome (or similar)
- Rock-solid internet and a private workspace – HIPAA compliance isn't optional
- Customer service mentality with an understanding that healthcare isn't retail
- Ability to work independently
- Coachability and collaboration – open communication with the team
Requirements
- Customer service experience – turning "difficult customers" into happy ones
- Healthcare or clinical support background – understanding the stakes
- Remote work experience – ability to stay focused
Benefits
- Full remote flexibility
- Direct impact you can measure
- Ability to grow within the company
- $100 monthly tech stipend
- Free Honeydew membership
- Direct access to new dermatology treatments
- 20% off Honeydew products
- Bi-monthly get-togethers
- Peer-to-peer recognition through Motivosity
- Health insurance & HSA match for full-time employees
- 401(k) retirement savings with employer match for full-time employees
- Unlimited time off for full-time employees
- Hourly pay: $15/hour (or applicable state/local minimum wage, if higher)
Company Description
Honeydew is building a platform for hundreds of millions of people globally to access expertise and science-backed skin treatments, from prescription to retail. Our tech-forward dermatology experience helps people with chronic skin conditions access licensed specialists, FDA-approved treatment, and ongoing support in record time (24 hours vs an industry average of 6 months).
Honeydew is the future of skin health — digitally native, scientifically rooted, integrated end-to-end (evaluation + treatments + lab tests), and powered by AI.
Job Requirements
- High school diploma or equivalent
- Exceptional writer and speaker – clear, warm, professional across every channel
- Typing speed of at least 40 WPM
- Comfortable with Gmail and Chrome (or similar)
- Rock-solid internet and a private workspace – HIPAA compliance isn't optional
- Customer service mentality with an understanding that healthcare isn't retail
- Ability to work independently
- Coachability and collaboration – open communication with the team
- Customer service experience – turning "difficult customers" into happy ones
- Healthcare or clinical support background – understanding the stakes
- Remote work experience – ability to stay focused
Benefits
- Full remote flexibility
- Direct impact you can measure
- Ability to grow within the company
- $100 monthly tech stipend
- Free Honeydew membership
- Direct access to new dermatology treatments
- 20% off Honeydew products
- Bi-monthly get-togethers
- Peer-to-peer recognition through Motivosity
- Health insurance & HSA match for full-time employees
- 401(k) retirement savings with employer match for full-time employees
- Unlimited time off for full-time employees
- Hourly pay: $15/hour (or applicable state/local minimum wage, if higher)
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