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Role Description

The Client Services Liaison plays a key role in supporting the Client Services team by ensuring accurate data management, supporting reporting needs, and helping coordinate important client-related processes. This role helps ensure that client operations run smoothly and that internal teams have the information and support they need to deliver outstanding service.

This is a great opportunity for someone who is highly organized, detail-oriented, and interested in building a career in client services or healthcare staffing operations.

What You'll Do

• Support the day-to-day operational needs of the Client Services team by helping maintain accurate system data, coordinating documentation, and assisting with reporting and client-facing materials.

Key Responsibilities

• Build and maintain facility profiles within internal systems, ensuring account data remains accurate and up to date.
• Process facility updates submitted by Account Managers and Recruitment Leaders, including operational details such as trauma levels, bed size, and facility attributes.
• Maintain data accuracy and consistency across internal systems and documentation.
• Support administrative aspects of the contract lifecycle by organizing documentation and tracking key milestones.
• Assist with reporting setup and maintenance to support internal and client performance tracking.
• Gather and organize data to support account strategy discussions and internal reporting needs.
• Prepare reports and materials for Quarterly Business Reviews (QBRs) and assist with formatting client-facing presentations.
• Assist with Certificates of Insurance (COI) requests and other client documentation needs.
• Support audits, ad hoc data requests, and completion of client-required forms and documentation.
• Provide day-to-day administrative and operational support to help ensure smooth client operations.

Qualifications

• High school diploma or equivalent required.
• 0–2 years of administrative, operational support, or customer service experience.
• Strong organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Ability to manage multiple tasks in a fast-paced environment while maintaining a sense of urgency.
• Ability to build and maintain strong working relationships across teams.

Requirements

• Associate’s or Bachelor’s degree (preferred).
• Experience in healthcare staffing or a staffing environment (preferred).
• Experience supporting client services, account management, or operational teams (preferred).
• Exposure to reporting tools, CRM systems, ATS platforms, or internal databases (preferred).

Benefits

• Day 1 Medical, dental, and vision coverage.
• 401(k) with company match.
• Paid time off & 8.5 paid holidays.

Compensation

Base Salary Range: $19.23 – $21.63 Per Hour. Final compensation will be determined based on experience, skills, and location.

Our Core Values

• Own Your Relationships - Be someone others can count on. Strengthen connections through reliability, trust, and communication.
• Own the Outcome - We hold ourselves accountable for outcomes—not just effort. Through focus and follow-through, we achieve meaningful results.
• Obsess Over the Experience - Every interaction matters. We strive to create experiences that make people feel valued and supported.
• Act with Integrity & Respect - We do what’s right—for our clients, clinicians, and each other—always treating others with honesty and respect.