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Role Description

The Director, Procurement Operations is a senior people leader and hands-on procurement systems subject matter expert responsible for the design, configuration, governance, and performance of the Procure-to-Pay (P2P) ecosystem. This is a remote role that owns how procurement technology (Oracle, Sievo, and other related platforms) is configured and used across the enterprise, ensuring system design decisions directly support business outcomes such as increased PO adoption, improved supplier data quality, higher catalog usage, and reduced manual intervention. The role partners cross-functionally with IT, Finance, Accounts Payable, Internal Audit and Compliance to establish standards, controls, and drive continuous improvement across the full P2P lifecycle.

Essential Functions and Work Responsibilities

• Functional Category: Oracle P2P Strategy, Configuration & Governance (45%)
  • Own Oracle P2P strategy, configuration decisions, and governance across requisitioning, purchasing, supplier onboarding, catalogs, and marketplace ordering.
  • Define enterprise standards for Oracle setup (approval rules, procurement controls, roles/security, audit controls) with IT and Compliance.
  • Act as product owner for Oracle Procurement enhancements and roadmap; translate business needs into requirements and acceptance criteria.
  • Establish and monitor KPIs (PO adoption, match exception rates, catalog usage, cycle times) and drive performance improvement.
• Functional Category: Supplier Onboarding, Supplier Master Data & Catalog Enablement (35%)
  • Lead supplier onboarding and supplier master redesign, eliminating manual and off-system processes and improving data quality.
  • Own catalog, punch-out, and marketplace enablement strategy and design standards; drive adoption with suppliers and requesters.
  • Partner with AP and Finance to ensure supplier data supports accurate invoicing, payment terms, tax reporting, and clean downstream posting.
  • Develop SOPs and controls for supplier changes, deactivation, and ongoing data stewardship.
• Functional Category: People Leadership, Stakeholder Partnership & Continuous Improvement (20%)
  • Provide direct people leadership to the Purchasing Manager and Supplier Onboarding & Master Data Manager (coaching, development, performance management).
  • Partner with IT, Finance, AP, and Compliance on enhancements, segregation of duties, controls, and change management.
  • Drive continuous improvement initiatives to reduce manual intervention, improve compliance, and enhance end-user experience.
  • Serve as escalation point for complex P2P issues (invoice holds/match exceptions, supplier setup, catalog/punch-out issues) and partner with IT/AP to ensure root-cause remediation.

Travel Requirements

• Travel to InnovAge corporate office if needed (estimate 2x annually).

Qualifications

• Education: Bachelor’s degree required (Business, Supply Chain, Finance, Information Systems, or related field).
• Licensure, Certification, Registration or Designation: None required.
• Work Experience and Qualifications:
  • Minimum of 5 years of people management experience, including managing managers and/or multi-level teams.
  • 10+ years of procurement operations, procure-to-pay (P2P), or purchasing leadership experience.
  • Deep, hands-on experience with Oracle Procurement (Oracle Fusion preferred), including configuration decisions and governance.
  • Proven people leadership experience managing managers and/or multi-level teams.
  • Strong understanding of supplier master data and downstream AP/Finance impacts; experience increasing PO adoption and reducing non-PO spend.
  • Demonstrated ability to partner cross-functionally (IT, Finance, AP, Compliance) and lead change in complex environments.

Preferred Qualifications

• Hands-on experience with Oracle Procurement (Fusion preferred).
• Experience with comparable P2P platforms such as Coupa and/or Workday.
• Experience implementing or optimizing supplier portals, catalogs, punch-outs, and marketplace enablement.
• Healthcare, multi-site services, or other regulated industry experience preferred.
• Experience implementing or optimizing supplier portal, catalogs/punch-outs/marketplace enablement, and e-invoicing / match exception reduction.

Benefits

• Medical/dental/vision insurance.
• Short and long-term disability.
• Life insurance and AD&D.
• Supplemental life insurance.
• Flexible spending accounts.
• 401(k) savings.
• Paid time off.
• Company-paid holidays.