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Role Description

We are seeking a solution-focussed IP Administration manager, with a proven background in patent renewals, an eye for detail and customer-focussed, can-do philosophy. The job holder will work closely with high-performing, experienced formalities and IP team in the UK and other Wellspring colleagues in the US.

Key Responsibilities by Function

• Client Onboarding
  • Act as main contact for implementing Astria clients and delivering ongoing service.
  • Coordinate the receipt of new client IP data and meticulously check each key patent, design and IP data point for accuracy against respective patent and trademark offices (PTOs).
  • Work with the clients to cleanup IP data, as part of onboarding processes.
  • Configure the client setup and work with team to make clients’ Astria accounts live.
• Service Delivery & System Support
  • Address day-to-day client service delivery queries about the Astria online portal and service and support escalated concerns.
  • Assist with the management IP renewals database for renewals clients and country rules.
  • Contribute to system and process improvements.
  • Engage actively in team goals and vision.
• Data Review & Quality Assurance
  • Lead receipt and checking of client renewals data via Astria, Sophia or Evolve integration(s).
  • Monitor backend performance, ensuring robust country rules and data checks.
  • Report any improvements or fixes to management promptly.
• Renewal Instructions & Payments
  • Work with the team to process client renewal instruction orders based on system and process guidelines.
  • Work with the team to review, prioritize and confirm payments direct to Patent & Trademark Offices (PTOs) or Channel Partner, according to SOPs.

Qualifications

• Practical experience of working on patent renewals directly either with a Service Provider or within an IP Attorney Firm.
• Excellent verbal and written communication skills.
• Advanced working knowledge of MS Excel.
• Self-motivated with ability to prioritise tasks.
• Good organisation and time management skills, detail orientation and ability to multi-task.
• Willingness to learn.
• Demonstrable initiative and capable of working independently with minimal supervision.

Additional Skills & Experience

• Academic background in intellectual property or demonstrable experience as a foreign patent paralegal, a key advantage.
• Experience of cross-checking patent, design and trademark data through online patent and trade mark office (PTO) registers.
• Advanced training in MS Excel.
• Trademark renewals.
• Plant Variety renewals.