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Role Description

CopperPoint has an exciting opportunity for a Development Operations Engineer to support and improve the build, deployment, and operational stability of core insurance platforms, with a primary focus on the Guidewire Insurance Suite. In this role, you will manage CI/CD pipelines, coordinate environment refreshes, and support production deployments to ensure reliable and compliant environments. This position plays a key role in maintaining environment stability and deployment consistency across Guidewire PolicyCenter, BillingCenter, and ClaimCenter. The ideal candidate is hands-on, operationally focused, and works closely with development, QA, and release teams to keep environments stable and automation driven. This is a remote role with availability required during Phoenix business hours.

• Build, enhance, and maintain CI/CD pipelines to support reliable and repeatable software deployments.
• Support branching strategies, build operations, and release workflows using Git-based version control.
• Coordinate and execute production and non-production deployments, including script parameter updates and administrative data changes.
• Manage, enhance and monitor automated deployments, performing ad-hoc deployments in lower environments when required.
• Plan and execute Guidewire environment refreshes, including pre-refresh validation, post-refresh verification, and coordination with dependent teams.
• Manage environment usage across projects and backlog teams, including:
  • Recommending changes to existing environments
  • Identifying when new environments are required
  • Assisting with environment setup once provisioned
  • Tracking and managing Guidewire planned credits
• Ensure Guidewire environments remain compliant with Guidewire standards, including recommending patch releases and compliance updates.
• Monitor environment health, deployments, logs, and alerts to support system stability and deployment reliability.
• Assist with maintaining server-based environments, including OS patching, configuration hygiene, and lifecycle management using automation where possible.
• Support basic cloud cost awareness efforts, particularly for non-production environments, by identifying unused resources and recommending optimization opportunities.
• Collaborate closely with development, QA, and product teams to ensure smooth integration and delivery cycles.
• Ensure compliance with company security policies and Guidewire security requirements.

Qualifications

• 3+ years of experience in DevOps, build/release engineering, or environment management roles.
• Hands-on experience supporting the Guidewire Insurance Suite (PolicyCenter, BillingCenter, ClaimCenter).
• Strong experience with Git-based version control and branching workflows.
• Experience working with CI/CD tools such as Jenkins or TeamCity.
• Solid scripting skills (Shell, Python, and/or PowerShell).
• Familiarity with containerized deployments (Docker).
• Working knowledge of SDLC concepts and release management processes.
• Strong troubleshooting, communication, and collaboration skills.
• Ability to work during Phoenix, AZ business hours (8a–5p GMT-7).

Preferred Skills

• Prior experience with Guidewire DevOps or deployment tooling.
• Experience working in Agile/Scrum development environments.
• Exposure to cloud platforms such as AWS or Azure.
• Familiarity with Jira or similar release planning tools.
• Exposure to serverless technologies (e.g., AWS Lambda) is a plus but not required.

Salary Range

$90,000.00 - $120,000.00 annually. Compensation may vary depending on skills, experience, education, and geographical location. In addition to base salary, compensation may include an annual discretionary bonus.

Benefits

• Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short-term disability, long-term disability, life insurance, a health savings account, a flexible spending account, and a 401k plan.
• We provide some benefits at no cost to the employee (Basic Life Insurance and AD&D at two times an employee’s annual salary, Short- and Long-term Disability coverage, and Employee Assistance Plan).
• Employees will accrue 0.0846 hours of Paid Time Off (PTO) per paid hour, which may total 22 days a year. In addition, employees will also receive 10 paid holidays throughout the calendar year.

Company Description

Founded in 1925, CopperPoint Insurance Companies is a leading provider of workers’ compensation and commercial insurance solutions. With an expanded line of insurance products and a growing ten-state footprint in the western United States, CopperPoint embodies stability for policyholders in Alaska, Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington.

• CopperPoint Mutual Insurance Holding Company is the corporate parent of Arizona-based CopperPoint Insurance Companies, California-based Pacific Compensation Insurance Company, Alaska National Insurance Company, and other CopperPoint Insurance Entities.
• CopperPoint’s culture of compassion extends to the community through employee volunteerism, corporate matching, Board service, program sponsorships, and in-kind contributions.
• We empower employees by providing 12-hours of paid volunteer time annually and matching their personal contribution to the charities of their choice up to $500 per year. In 2020, CopperPoint employees reported 3,500 volunteer hours.
• CopperPoint offers a competitive compensation package and comprehensive benefits package including major medical, dental, vision and a wide range of competitive benefits programs, generous matching contributions to your 401(k) plan, generous paid time off, tuition reimbursement and other education benefits and business casual dress.
• CopperPoint is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by state, federal or local law.
• CopperPoint maintains a drug-free workplace.