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Role Description

A Controls Support Technician Tier 1 performs troubleshooting on car wash controls systems that are escalated from our Equipment Support team. Troubleshooting will primarily be done remotely from our headquarters, utilizing email, phone calls, and video calls. They will analyze and diagnose problems with controls hardware & software to solve issues for our clients around the globe, as well as collaborate with our Controls Engineers to continuously improve our controls systems.

Qualifications

• 2+ years of electrical/controls experience (PLCs, VFDs, Motors, Low & High Voltage systems)
• Experience with low/high voltage electrical
• Experience working within a technical helpdesk environment
• Ability to efficiently organize workload and manage time
• Ability to multitask and prioritize daily workload
• Excellent written and oral communication skills
• Proficient in Windows Operating System (Microsoft suite, File Explorer, Command Prompt)
• Process-oriented and strong collaborator with the ability to communicate and manage well at all levels of the organization and across various departments
• Able to display composure in stressful situations in an ever-changing environment
• Strong problem-solving and critical thinking skills; ability to exercise sound judgment and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Able to train on equipment and controls systems to other technicians when needed
• Views customer care as high priority

Requirements

• Handle & manage escalated issues with PLCs, HMI, and other control wash technologies
• Develop and maintain documentation for troubleshooting procedures, system configurations and best practices
• Contribute to continuous improvement efforts by providing feedback and suggesting enhancements
• Ability to troubleshoot electrical problems with the utilization of electrical drawings and common electrical tools (ex. Voltmeter)
• Adherence to electrical safety protocols when working with both 24v DC and high voltage three phase systems
• Accurately gather and document information related to tickets/calls
• Participate in training and development opportunities as assigned
• Create, respond, and track support requests via the ticketing system daily
• Utilization of internal and external resources to find solutions to problems
• Other Duties as assigned

Benefits

• Competitive base pay and annual bonus
• Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
• 401k match and complimentary financial planning services with Merrill Lynch
• Paid time off and paid holidays
• Opportunity for continued education and tuition assistance
• Valuable learning and development program
• Significant ability to grow internally for motivated and strong performing team members
• Fun, energetic, family-oriented work culture with an emphasis on team member morale
• International presence

Company Description

Tommy's Express is a national franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site.

Tommy Car Wash Systems (“TCWS”) is the power behind our Tommy’s Express equipment. TCWS is a team of passionate car wash professionals working to create opportunities for our partners to become the best car wash operators they can be. We provide modular building designs, robust stainless-steel car wash equipment, an advanced Wash Club license plate reader system, the Tommy Transporter belt, high performance wash detergents, and an industry-leading franchise opportunity. At Tommy Car Wash Systems, we have a solution for almost any size operator. Our team has assisted in the development of hundreds of some of the most successful car washes around the world.