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Role Description

Experior Financial Group Inc. is looking for an experienced and dynamic US New Business Manager to lead and develop our US New Business team. The ideal candidate is a collaborative and results-driven leader who thrives in a fast-paced environment, excels at mentoring and motivating teams, and is passionate about optimizing processes and driving operational excellence. This role requires a strategic thinker who can oversee daily operations, manage case workflows, coordinate with internal and external stakeholders, and implement improvements to enhance efficiency and performance across the department.

As a member of our team, you will enjoy a positive work environment and be part of a dynamic group that values dedication and enthusiasm. We offer excellent opportunities for career development to those who are committed and strive for excellence.

• Lead, manage, and continuously develop the US New Business team, overseeing daily operations, application review, case management, and coordination with carriers, agents, sales, and internal stakeholders to ensure underwriting requirements are met.
• Utilize internal systems to process requests, review documentation, and communicate effectively, while maintaining and enhancing department procedures, workflows, and training materials.
• Identify, recommend, and implement processes, technology, and operational improvements; proactively identify and resolve gaps and opportunities within the department.
• Lead, mentor, motivate, and support the US New Business team by providing guidance, resources, training, and development opportunities to enhance individual and team performance.
• Monitor and assess team performance throughout the year, provide ongoing feedback, conduct annual performance reviews, and address performance issues as they arise.
• Support recruiting, hiring, onboarding, and training of new team members, ensuring successful integration and readiness to perform job responsibilities.
• Provide regular department updates to senior management, lead weekly department meetings, and maintain visibility in all team and departmental activities.
• Manage team attendance, including tracking vacation and sick time.
• Perform additional duties related to the US New Business department as assigned by company leadership.

Qualifications

• Minimum of 3-5 years in New Business, Underwriting, and/or Case Management within the insurance or IMO industry.
• Minimum of 1-2 years of experience in a management or leadership position is required.
• Proven ability to lead, develop, and manage a high-performing team in a fast-paced environment.
• Strong written and verbal communication skills, with the ability to deliver complex or sensitive information professionally and tactfully across multiple channels.
• Bilingual (English/Spanish) is an asset.
• Excellent organizational, time-management, and prioritization skills, with the ability to meet tight deadlines and manage multiple initiatives simultaneously.
• High level of technical aptitude, including strong computer skills and the ability to quickly learn new systems and tools.
• Solution-oriented problem solver who remains positive and effective in a fast-paced environment.
• Demonstrated accountability, reliability, and ownership of work, with strong attention to detail and accuracy.
• Receptive to feedback, adaptable to change, and committed to continuous improvement.
• Must reside and be authorized to work in the USA.

Benefits

• Work-life balance with paid vacation and sick days
• Competitive compensation
• Comprehensive medical, dental, and vision benefits
• Flexible work options
• Career growth and development opportunities
• Diverse teamwork environment
• Straight day shifts with no weekends
• Company events and celebrations
• Tuition reimbursement
• Company-provided equipment