• Serve as the primary technical point of contact for customers in the post-go-live phase • Build and maintain strong, long-term relationships with customer stakeholders, both technical and non-technical • Develop a deep understanding of each customer’s setup, integrations, data flows, and business use cases • Proactively identify technical risks, limitations, or optimisation opportunities and communicate them clearly • Support customers with complex technical questions, advanced configurations, and platform behaviour • Explain technical topics, trade-offs, and recommendations in a structured, customer-friendly way • Guide customers towards effective self-service usage of the platform and Backoffice • Act as a bridge between customers and internal teams such as Customer Operations, Customer Success, Engineering, and Product, ensuring context is preserved • Contribute customer feedback and insights into product and engineering discussions • Support customers through platform changes, upgrades, and new feature adoption • Continuously deepen product, domain, and customer knowledge