About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. 

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.  

JOB SUMMARY:

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.

Hospital Scheduler

Mandatory Schedule: EST

Monday/Tuesday 8:30: AM to 6:00 PM

Wednesday/ Thursday: 9:30 AM-6:00 PM

Friday/Sunday: OFF

Saturday 9:00 AM-3:00 PM 

Employment Type: Full-Time

Job Summary:

The Hospital Scheduler is responsible for coordinating and scheduling patient appointments, tests, and procedures for various hospital departments. This role ensures appointments are scheduled accurately, patient needs are met, and all information is communicated clearly to both patients and clinical teams. The scheduler plays a key part in maintaining smooth operations and ensuring excellent patient service.

Key Responsibilities:

·         Schedule patient appointments, diagnostic tests, and surgical procedures according to physician orders.

·         Confirm and verify patient information, insurance coverage, and authorization requirements.

·         Communicate appointment details, preparation instructions, and follow-up needs to patients.

·         Collaborate with clinical teams to coordinate complex or multi-department schedules.

·         Manage schedule changes, cancellations, and reschedules promptly.

·         Maintain accuracy in scheduling software and patient records.

·         Answer high-volume phone calls and respond to patient and provider inquiries.

·         Ensure all scheduling activities comply with hospital policies and confidentiality standards.

Qualifications:

·         High school diploma or equivalent required; medical office or administrative training preferred.

·         Previous experience in hospital or clinic scheduling preferred.

·         Strong organizational and multitasking abilities.

·         Proficient with scheduling software and hospital information systems (Epic, Cerner, Meditech, etc.).

·         Excellent verbal and written communication skills.

·         Knowledge of medical terminology and healthcare processes helpful.

·         Customer service-oriented with attention to accuracy and professionalism.

PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.