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Role Description

Under limited supervision of the AVP Network Infrastructure, maintain and monitor reliability, performance, and security of the Credit Union’s computer systems and networking equipment to ensure corporate productivity. Maintains the security and availability of the systems that are used to serve the member. Evaluates new technology that can be used to provide increased efficiency, productivity or achieve compliance for the organization.

• Maintain network by monitoring circuit status and network performance and installing upgrades and patches.
• Resolve vulnerability assessments in a punctual manner.
• Monitor network equipment logs to determine impending failures.
• Authorized to contact vendor (under maintenance agreement) to replace component equipment such as hard drives, circuit boards and network appliances.
• Use network management tools to identify network traffic and recommend solutions to optimize network performance.
• Troubleshoot and resolve technical issues and cause.
• Design/plan for expansion or enhancement of network infrastructure.
• Troubleshoot network hardware or software issues.
• Analyze problem, identify the cause and resolve the problem in a timely manner.
• Consult with vendor technicians and/or IT leadership when necessary.
• Support projects: Is a contributing member of various project teams with the possibility of multiple team projects overlapping.
• Manage time and productivity to ensure projects stay within time and cost constraints.
• Work effectively with project manager and stakeholders, maintaining communications.
• Maintain users and security controls for local and remote network access.
• Maintain log for patches, upgrades, maintenance and repairs.
• Support disaster recovery and business continuity: Assist with the ongoing testing of systems and data restores to ensure optimal processes are in place in case of disaster.
• Participate in routine disaster recovery and business continuity exercises.
• Replace network equipment and install new network equipment as necessary.
• Inventory network support contracts to ensure current licenses are in place.
• Support and participate in continuous improvement activities.
• Represent the Credit Union in a positive professional manner.
• Maintain member and other sensitive information with confidentiality.
• Other related duties as assigned.

Qualifications

• 3 to 5 years progressive experience in network support and analysis.
• Solid knowledge of TCP/IP protocols and the OSI model, Windows server suite, exchange network and network security.
• Must have working knowledge and understanding of network architecture.
• Exceptional interpersonal skills, with a focus on listening and questioning skills.
• Excellent verbal and written communication skills.
• Excellent diagnosis and troubleshooting skills.

Requirements

• 2 + years’ experience in network management, 5 + years’ overall experience in IT field.
• Working knowledge of SD-WAN devices (Silverpeak preferred).
• Cisco switching and routing.
• VPN and Firewall devices (Cisco ASA and Fortinet preferred).
• Wireless access points and VPN devices (Meraki preferred).
• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language to non-technical staff and end-users.
• Cisco CCNA, Microsoft MCSE certification.

Education

• BS Computer Science or equivalent combination of formal education and work experience.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off
• Training Provided
• Tuition Reimbursement