• Lead the end-to-end product lifecycle for immersive events (current & emerging) and TicketSilver platform from ideation through execution and optimization • Define and execute the roadmap for concepts, balancing innovation with operational excellence • Conduct market research and competitive analysis to identify opportunities for new product development and existing product improvements • Drive improvement and optimization through performance analysis and iterative enhancements • Develop go-to-market strategies in coordination with the marketing department • Create and manage concept launch schedules and timelines • Drive inter-department communication to ensure alignment across teams during launches • Manage event operations documentation including SOPs, riders, and handbooks • Execute end-to-end operations for company ticketing platform and promotional products • Manage client and event onboarding processes • Oversee event creation, ticket configuration, sales and customer service • Handle customer relations for ticketing and promotional product interactions • Deliver exceptional customer service across ticketing operations and event experiences • Drive sales initiatives for both platform services and event products • Gather and synthesize client feedback to inform product roadmap decisions • Maintain awareness of industry trends and competitive landscape through ongoing market research • Own P&L responsibility for both product lines, tracking revenue, costs, and profitability • Manage and analyze product financial statements and drive ROI optimization • Provide data-driven insights and recommendations to support strategic decision-making • Collaborate with sales, business development, operations, and marketing teams to align product initiatives with business objectives • Partner with senior management to communicate product strategy, performance, and growth opportunities • Serve as the primary point of contact for all product-related inquiries and escalations • Facilitate stakeholder alignment on priorities, timelines, and resource allocation