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Role Description

Do you enjoy helping people navigate complex processes and achieve their goals? Are you passionate about organic agriculture and sustainability? FoodChain ID is looking for a Customer Success Coordinator to support clients as they pursue USDA National Organic Program (NOP) certification. In this role, you will guide new applicants through the certification process, provide helpful resources, and ensure they feel confident every step of the way.

You’ll work closely with clients, certification staff, and internal teams to deliver an excellent customer experience while helping organizations bring organic and responsibly produced products to market.

What You’ll Do

• Act as the primary contact for new applicants and prospective clients, helping them understand the USDA National Organic Program (NOP) requirements and certification process.
• Guide clients through the Organic System Plan (OSP) modules and required documentation.
• Prepare application packages, estimates, and helpful resources, including NOP materials and cost-share program information.
• Create and manage applicant accounts in the SupplyTrak certification database, including conducting guided walkthroughs for clients.
• Review applications to ensure they are complete and payment has been received before moving forward in the certification process.
• Maintain consistent communication with applicants to support timely application completion, including assisting clients seeking certification reinstatement.
• Collaborate with internal teams—including certification staff, accounting, inspectors, and IT—to resolve client requests and maintain accurate client records.

Qualifications

• Enjoys working with people, learning new systems, and communicating complex information in a clear and supportive way.
• Strong written and verbal communication skills.
• Ability to learn and explain technical concepts in an approachable way.
• Excellent organization and time management skills.
• Comfort working with computers and multiple systems for extended periods.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and database tools.

Training & Development

• Comprehensive onboarding and ongoing training to support your success in the role, including:
• Training on company policies, documentation systems, and SupplyTrak.
• Standards training related to organic certification and NOP regulations.
• A monitored onboarding period to build confidence and demonstrate competency.
• Ongoing participation in department meetings and professional training sessions.

Why Join FoodChain ID?

FoodChain ID works with organizations across the global food supply chain to support regulatory compliance, certification, and transparency. Our work helps companies meet evolving standards while supporting the growth of organic and sustainable food systems.

Join a team that is committed to supporting clients, strengthening the organic industry, and making a meaningful impact in the food system.

EEO Statement

FoodChain ID, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources Department.