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Role Description

Responsible for entering new prescriptions for patients, processing exceptions, making contact with physician offices and patients. Assists in fulfillment efforts such as picking, packing, and manifesting based on business needs.

• Provides pharmacist call back and/or patient quality assurance support.
• Responsible for entering patient demographics and prescription into the data processing system.
• Works with new patient/new referral imaging folder.
• Loads insurance plan and coordination of benefits into the data processing system for new patient/new referrals.
• Participates in the review/audit of test claims for new patient/new referral.
• Handles processing of reorders and emails distribution as needed.
• Responsible for image indexing, AE report filing.
• Provides primary support and expertise for specialized programs such as ETT or Pharma.
• Performs the job responsibilities listed for programs that require special handling or provide support for specific disease states.
• Other registered and/or licensed responsibilities as judgement or necessity dictate.

Qualifications

• High school diploma from an accredited school or equivalent GED.
• Must obtain active technician license or certification (e.g., PTCB or ExCPT if the state requires it) within the first 90 days and maintain an active technician license or certification.
• At least 1 year of work experience in healthcare, specialty pharmacy, PBM and/or call center settings.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Basic knowledge of and skills using MS Windows, MS Office Suite and/or similar operating/software programs.
• Good verbal and written communication and interpersonal skills with the ability to communicate in a diplomatic and confidential manner.
• PTCB or ExCPT certification.

Requirements

• We will consider employment of qualified applicants with arrest and conviction records.