Customer Care II

Customer SupportCustomer SupportFull TimeRemoteTeam 5,001-10,000Since 1860H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

$18 / hour

High SchoolExperience acceptedEnglish

Job Description

• Facilitate, analyze and resolve customer issues through various communication channels • Service a suite of absence products such as short-term disability and Family Medical Leave Act • Initiate new absences for members and answer questions about current benefits and claims • Deliver exceptional customer service in the contact center • Collaborate across teams to solve customer issues and provide product support • Build relationships with Guardian members and providers • De-escalate situations involving dissatisfied customers • Develop in-depth knowledge of company products and services

Job Requirements

  • High School Diploma
  • Associate Degree or bachelor’s degree preferred
  • Experience in a service-related industry
  • Minimum internet speed of 50/25 Mbps
  • Private and secure workspace free from interruptions
  • Phone skills, including familiarity with complex or multi-line phone systems
  • Strong time management and organizational skills
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills

Benefits

  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities
  • Annual bonus potential
  • Community involvement opportunities

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