GE Appliances, Recreational Living
Appliances for the Great Outdoors.
Bilingual Spanish Inbound Customer Service Agent – Consumer Relations
Customer SupportCustomer SupportFull TimeRemoteTeam 11-50Since 1907H1B No SponsorCompany SiteLinkedIn
Location
Kentucky + 7 moreAll locations: Kentucky, Ohio, Oklahoma, Mississippi, South Carolina, South Dakota, Tennessee, Texas
Posted
44 days ago
Salary
$17 / hour
High School2 yrs expEnglishSpanish
Job Description
• Resolve escalated customer service issues (in English and Spanish)
• Create an outstanding quality service experience for the GE Appliance consumer
• Advocate with multiple internal departments for reasonable and satisfactory resolutions
• Take ownership in resolving escalated customer concerns
• Follow up with customers using phone, email, or text
• Find creative solutions that are in the best interest of the customers and GE Appliances
• Interact and coordinate with necessary stakeholders to resolve consumer issues
• Complete consumer reviews for satisfaction before case closure.
• Meet work schedule demands and obligations
Job Requirements
- Ability to communicate effectively and proficiently using both English and Spanish language in written and verbal form
- High School Diploma or GED
- Minimum of 1-year Call-Center experience
- Minimum of 2-years Escalated Customer Service experience
- Ability to communicate effectively in English is a requirement
- Excellent written & verbal skills
- Moderate to advanced computer skills; navigating multiple online applications
- Exceptional organizational skills; ability to effectively multi-task
- Ability to handle high-volume calls while simultaneously handling multiple online applications
- Previous experience working from home (preferred)
Benefits
- Paid on-the-job training and mentoring
- Work-from-home opportunities (equipment provided)
- No weekend shifts
- Paid time off
- Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
- 401(k) program with a company match
- Short-term and long-term disability
- Life insurance
- Appliance discount program
- Tuition reimbursement
- Gym membership reimbursement
- Career growth opportunities
