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Role Description

In this role, you will support the launch of a new partner‑focused support offering by driving program structure, operational rigor, and executive‑level communication across a large portfolio of work. You will manage 20+ concurrent workstreams, maintain a master program schedule, coordinate cross‑functional activities, and ensure leadership has clear, concise, and visually compelling updates. This position is ideal for a seasoned program manager who thrives in complex environments, can influence across multiple stakeholders, and can produce executive‑ready materials with minimal direction.

Key Responsibilities

• Manage a large portfolio of programs and workstreams, including master timelines, dependencies, risks, and mitigations.
• Coordinate meetings, drive follow‑ups, and ensure accountability across 20+ active workstreams.
• Develop and deliver executive‑ready presentations, including clear visual storytelling suitable for senior leadership reviews.
• Plan and coordinate activities related to product rollouts, operational readiness, partner success initiatives, or other complex non‑IT programs.
• Present proposals, findings, status reports, and strategic recommendations to leadership and cross‑functional teams.
• Analyze resource needs, market dynamics, and business requirements to assess feasibility and guide program direction.
• Collaborate with management, operations, marketing, and delivery teams to define project specifications and operational procedures.
• Review, recommend, or approve contracts, cost estimates, and change proposals.
• Provide leadership, mentorship, and oversight to ensure team members maintain strong performance and competence.
• Consult with internal stakeholders and partners to align on program specifications, success criteria, and deliverables.

Qualifications

• 8–10 years of experience in program or portfolio management, preferably in a complex technical, support, or service‑oriented environment.
• Demonstrated ability to manage large, multi‑workstream portfolios and deliver structured program governance and reporting.
• Strong experience creating executive‑level slideware and visual storytelling (PowerPoint required).
• Excellent verbal and written communication, stakeholder management, and interpersonal skills.
• Ability to work independently, prioritize effectively, and manage multiple simultaneous efforts.
• Strong understanding of business operations, resource planning, production processes, and strategic planning principles.
• Proficiency in common productivity and project management tools (e.g., Word, PowerPoint, MS Project, Visio).
• Ability to work aligned to Pacific Standard Time (±1 hour).
• Submission of executive‑ready slide samples (and optional project plans) with application.

Preferred Qualifications

• Prior experience in customer support organizations, proactive services, or partner‑facing support environments.
• Experience in complex support ecosystems is considered highly advantageous due to reduced ramp‑up time.
• Experience managing program portfolios for large enterprise environments or global operations.
• Demonstrated executive presence and ability to communicate with senior leaders.
• PMP, PMI, or similar project management certification.
• Bachelor’s degree in business administration or related field; advanced degree a plus.

Salary Range

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $122,000 to $132,000 per annum. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.

Benefits

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Location

Remote; preferably sitting in either PST or CST