Technical Support Associate
Location
United States + 180 moreAll locations: United States, Canada, Brazil, Colombia, Argentina, Chile, Venezuela, Bolivarian Republic Of, Bolivia, Plurinational State Of, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Mexico, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Dominican Republic, Puerto Rico, Bahamas, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, United Kingdom, Germany, France, Estonia, Portugal, Hungary, Poland, Ukraine, Romania, Bulgaria, Czech Republic, Slovakia, Belarus, Moldova, Republic Of, Sweden, Greece, Belgium, Italy, Ireland, Switzerland, Netherlands, Finland, Malta, Denmark, Lithuania, Croatia, Spain, Austria, Bosnia And Herzegovina, Iceland, Luxembourg, Macedonia, The Former Yugoslav Republic Of, Montenegro, Norway, Serbia, Slovenia, Albania, Cyprus, Latvia, Monaco, South Africa, Egypt, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Côte D'ivoire, Congo, The Democratic Republic Of The, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-bissau, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Swaziland, Tanzania, United Republic Of, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Georgia, Turkey, Israel, United Arab Emirates, Armenia, Azerbaijan, Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Palestinian Territory, Occupied, Yemen, India, Japan, Philippines, Pakistan, Thailand, Singapore, Viet Nam, Taiwan, Province Of China, Indonesia, Cambodia, Lao People's Democratic Republic, Malaysia, Myanmar, Korea, Republic Of, China, Afghanistan, Bangladesh, Bhutan, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Nepal, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Australia, Papua New Guinea, Kiribati, Palau, French Polynesia, Tuvalu, New Zealand
Posted
3 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
The Technical Support Associate provides support for our growing customer base and users of our software. The role will be responsible for providing support for products, working to troubleshoot, document, and resolve technical issues, as well as collaborate with services, development, customer success, and sales.
Key Responsibilities
- Efficiently resolve a growing number of complex customer-reported cases, enhancing customer satisfaction.
- Achieve and maintain a CSAT rating of at least 90% with a 10% response rate for all team-handled cases.
- Produce and update knowledgebase articles regularly to aid customers and promote self-service solutions.
- Consistently meet customer communication targets 95% of the time, ensuring timely updates.
Key Qualities
- Proficiency in utilizing data and analytics to make informed decisions and drive business strategies.
- Detail-oriented and organized, this individual prioritizes effectively, excels at time management, and anticipates well in decision making.
- Ability to maintain effective performance and emotional control when faced with stress or challenging situations.
Skills
- Experience in technical aptitude.
- 5+ years of experience in conflict resolution.
- 20+ years of experience in problem solving (systems & process).
Requirements
- Bachelor's degree in Accounting.
- Fluent in English.
- J.D. degree in vjbef jvhbsdfj kvn ksjdfn vkjsdnf kvjnsd fkjvn sldkfjnv sdjkfnv.
Interview Process
We want to make sure this is a great fit for both you and us. If you're invited to the next stage, you'll first complete a couple of quick aptitude and personality assessments before chatting with a recruiter. Don't worry—everyone here takes them, all the way up to our CEO. The invite will come from our system (Hirebridge) through a no-reply email address, so keep an eye on your inbox (and maybe your spam folder, just in case).
Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process.
Job Requirements
- Bachelor's degree in Accounting.
- Fluent in English.
- J.D. degree in vjbef jvhbsdfj kvn ksjdfn vkjsdnf kvjnsd fkjvn sldkfjnv sdjkfnv.
- Interview Process
- We want to make sure this is a great fit for both you and us. If you're invited to the next stage, you'll first complete a couple of quick aptitude and personality assessments before chatting with a recruiter. Don't worry—everyone here takes them, all the way up to our CEO. The invite will come from our system (Hirebridge) through a no-reply email address, so keep an eye on your inbox (and maybe your spam folder, just in case).
- Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process.
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