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Role Description

We are looking for a skilled and passionate Manager, Employee Experience to join our diverse and inclusive team. As an equal opportunity employer, we are dedicated to fostering a culture where everyone feels valued, respected, and empowered to be themselves at work. For this position, you will play an instrumental role in shaping and enhancing the overall employee journey at Generation Citizen. Building upon the foundation established in talent acquisition and onboarding, the Manager, Employee Experience will lead and execute initiatives focused on employee engagement, development, and well-being to create a positive, inclusive, high-performing work environment. As a member of the Operations Team, the Manager, Employee Experience plays a pivotal role in managing recruitment and talent needs, with heightened responsibility and reports directly to the Senior Director, Talent & Organizational Effectiveness.

Qualifications

• 2+ years of experience in Human Resources, Talent, or People Management required
• Exceptional attention to detail with an interest in developing sustainable systems and processes
• Demonstrated ability to respond proactively to dynamic environments and to navigate challenging situations and relationships with diplomacy and efficiency
• Proven experience in developing and sustaining employee engagement and community-building initiatives within a remote or hybrid work environment
• Experience in creating training materials, onboarding resources, or internal communications that are clear, engaging, and aligned with organizational values
• Ability to interpret employee feedback and HR data to identify trends and recommend actionable improvements for the employee experience
• Strong interpersonal and communication skills, with a demonstrated ability to build relationships and influence culture across diverse, cross-functional teams
• Experience in applying a Diverse, Equitable, and Inclusive lens to talent acquisition

Requirements

• Develop and execute advanced recruitment strategies to attract and secure top-tier talent.
• Lead the full-cycle recruitment process, overseeing everything from job description development through seamless 90-day onboarding.
• Strategically source candidate pipelines through multiple channels, including but not limited to LinkedIn, job boards, and industry-specific platforms.
• Collaborate closely with hiring managers to refine and optimize job descriptions and recruitment strategies.
• Refine the new-hire onboarding process and proactively develop comprehensive onboarding resources to ensure the experience reflects industry best practices and the organization’s values.
• Cultivate a warm and inclusive environment for new hires, fostering a sense of belonging from day one.
• Expand the wellness programs to promote employee well-being and work-life balance.
• Oversee the scheduling, tracking, and evaluation of professional development opportunities.
• Lead the development, implementation, and management of the internship programs, including recruitment, onboarding, and mentorship.
• Collaborate with cross-functional teams to enhance employee engagement and satisfaction.
• Design and lead initiatives to foster team connections and relationship-building across a remote environment to maintain a strong, cohesive organizational culture.
• Support in employee feedback and data analysis to identify trends and opportunities for improvement.
• Co-develop and implement strategies to improve employee retention and reduce turnover.
• Lead the ongoing management of JazzHR, the Applicant Tracking System (ATS).
• Identify opportunities to improve the ATS and implement enhancements as needed.
• Explore and implement innovative solutions to enhance the efficiency of the talent system and reduce operational costs.
• Oversee document storage and codify systems to centralize and organize candidate and new employee information securely.

Benefits

• Unlimited PTO, a set of paid holidays, and a fully-paid winter break from December 24th through January 2nd of each year.
• Medical, dental, and vision benefits through a co-employment relationship with Emplova, offering five competitive Cigna medical plans, as well as vision and dental plans with MetLife.
• GC subsidizes up to 80% for employees and 65% for their dependents, based on the selected plan.
• Laptop computer.
• Monthly $100 Work-from-Home stipend.
• $150 Work-from-Home set-up reimbursement.
• Flexible Spending Account.
• Health Savings Account.
• 401(k) with a 3% employer match (capped at $1,000 annually).
• Pre-tax commuter benefits.
• Employee Assistance Program (EAP) through Emplova Health Advocate.
• Tickets at Work.
• Pet Insurance.