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Role Description

We are looking for a hands-on Senior SysAdmin / Support Engineer to own the day-to-day maintenance of our internal systems and provide technical support to our Stelo Data Replicator customers. This hybrid role is both internal-facing (infrastructure, users, environments) and external-facing (customer support), ideal for someone comfortable working across a broad but manageable scope in a small company.

Key Responsibilities

• System Administrator (Internal)
  • Own the day-to-day maintenance and reliability of our internal infrastructure, handling routine system, network, and database upkeep across our small but diverse environment.
  • Administer, maintain, and troubleshoot virtualized infrastructure platforms (e.g., VxRail/VMware) running Windows Server and Linux, focusing on routine maintenance, patching, and performance monitoring.
  • Manage user accounts, groups, and permissions across AD/Azure AD and internal systems, enforcing least-privilege access and MFA.
  • Support and maintain cloud environments (Azure, AWS, GCP) for virtual machines, networking, storage, and secure remote access.
  • Configure, maintain, and troubleshoot Fortinet-based VPN solutions to ensure secure and reliable connectivity for remote users.
  • Implement and maintain backup and recovery processes for servers, applications, and databases, including periodic restore testing.
  • Monitor the health and capacity of systems, networks, VPN, and services, and handle incident response and basic performance troubleshooting.
  • Perform routine operational tasks: OS and application updates, certificate renewals, log reviews, and security patching.
  • Administer and support databases, especially IBM DB2 LUW and IBM i (AS/400), including basic administration, backup/restore, and performance troubleshooting in cooperation with the product team.
• Support Engineer (External)
  • Provide technical support for SQDR customers via remote sessions, email, and ticketing systems.
  • Support includes troubleshooting complex environments and product issues while guiding customers through installation, configuration, and best practices.
  • Troubleshoot SQDR deployment issues, including connectivity, configuration, database integration (DB2, IBM i, other RDBMS), and OS/environment problems.
  • Analyze logs and diagnostic information to identify root causes and recommend workarounds or long-term solutions.
  • Assist customers with installing, upgrading, and configuring SQDR in their environments (Windows/Linux, on-premises and cloud).
  • Collaborate with internal engineering teams to escalate product defects, reproduce issues, and validate fixes and patches.
  • Contribute to knowledge base articles, how‑to guides, and FAQs.

Qualifications

• 5+ years of experience in systems administration / infrastructure roles, with responsibility for production environments.
• Strong hands-on experience with Windows Server and Linux (e.g., Ubuntu, RHEL, Rocky/CentOS) in virtualized environments.
• Experience with virtual infrastructure platforms such as VxRail, VMware, Hyper‑V, or similar.
• Working experience with at least one major cloud platform (Azure, AWS, or GCP), including basic compute, storage, and networking.
• Experience supporting relational databases, preferably DB2 LUW and/or IBM i (AS/400), including backup/restore and basic performance troubleshooting.
• Solid understanding of network fundamentals: TCP/IP, DNS, DHCP, VPNs, routing, and firewalls.
• Hands-on experience configuring and supporting Fortinet VPN solutions in a production environment.
• Strong troubleshooting skills across OS, network, database, and application layers.
• Excellent customer-facing communication skills and prior experience supporting external technical users or customers.
• Comfortable working independently in a fully remote environment, managing priorities, and documenting work clearly.

Preferred Qualifications

• Hands-on experience with ODBC/JDBC drivers, including connection lifecycle management, statement execution, parameter and result-set handling, diagnostics (SQLSTATE, error codes), and performance tuning across multiple relational databases.
• Familiarity with modern data platforms such as Databricks, Snowflake, BigQuery, or Microsoft Fabric.
• Experience with containerization and orchestration (Docker, Kubernetes) and CI/CD practices.

Structure and Compensation

• The position is 100% remote, full-time, and exempt.
• Stelo will provide all necessary computer equipment.
• Employee is responsible for providing a suitable workspace.
• Employee will be assigned a fixed weekly schedule.
• Candidate should expect to work Pacific time hours most days.
• Salary $90,000-$130,000 commensurate with experience.
• Generous health insurance coverage, employee benefits and retirement matching.

Benefits

• 100% remote workplace.
• Competitive salaries.
• Medical insurance for you and your family.
• Monthly HSA contributions.
• 3 weeks paid vacation.
• 11 Stelo holidays.
• Matching retirement contributions.
• Annual bonuses.