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Role Description

Join the Montgomery County Long-Term Care Ombudsman Program team of committed professionals who aim to protect and improve the quality of care and quality of life for residents of long-term care facilities through advocacy for and on behalf of residents and through the promotion of community involvement in long-term care facilities.

• Maintain regular visits to residents living in long-term care settings, including identifying, investigating, documenting, and resolving complaints.
• Provide information and consultation on community resources to residents, families, and providers of long-term care services.
• Provide advocacy information promoting residents’ rights in navigating the long-term care system.
• Coordinate responses to identified emergencies, including county-related disaster preparedness duties for weather-related events.
• Provide supervision and technical assistance to develop skills of pro-bono ombudsmen.
• Provide on-site ombudsman services when a pro-bono advocate is unavailable.
• Organize, develop, and support resident and family councils within licensed long-term care and assisted living facilities.
• Research and provide examples of best practices in person-centered care.
• Develop creative legislative and non-legislative strategies to resolve complex issues under the guidance of the State Ombudsman.
• Analyze trends/patterns in the program area and recommend modifications in program practices.
• Perform other job-related duties as assigned.

The selected candidate will be required to complete and submit a Financial Disclosure Statement.

This position requires the ability to work evening and/or weekend hours when needed.

This position requires the ability to attend meetings or perform work at locations outside the office.

Qualifications

• Considerable (3 years) of professional experience serving frail seniors, disabled individuals, and/or their families through advocacy network programs.
• Graduation from an accredited college or university with a Bachelor's Degree.
• An equivalent combination of education and experience may be substituted.

Requirements

• Designated by the MDoA Office of the State Long Term Care (LTC) Ombudsman as a certified LTC Ombudsman.
• Experience serving frail seniors, disabled individuals, and their families through advocacy network programs.
• Knowledge of federal, state, and local laws, policies, and regulations affecting residents living in licensed long-term care facilities.
• Experience in mentoring, skills development in volunteer recruitment and retention.
• Bilingual skills are desirable.

Benefits

• Equal opportunity employer, committed to workforce diversity.
• Reasonable accommodations provided to applicants with disabilities.
• Hiring preference to certain categories of veterans and veterans/persons with a disability.