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Role Description

Join us! The GoFundMe Pro Customer Care Team is looking for an enthusiastic Care Representative to help answer customer questions about the GoFundMe Pro platform. You’ll play a critical role in helping nonprofits across the country make the world a better place through product education, technical assistance, and spirited encouragement.

You’ll also serve as the voice of GoFundMe’s brand, building rewarding relationships that keep customers engaged and enthusiastic.

• Use strong customer empathy to inspire nonprofits and build long-lasting relationships.
• Answer questions from a wide range of nonprofits about GoFundMe Pro's products and services, including “How do I?” questions, technical troubleshooting, and account-related inquiries.
• Solve complex customer problems FAST by collaborating across GoFundMe Pro teams.
• Become an expert on a state-of-the-art SaaS solution and how nonprofits use it to fundraise.
• Work as part of a team to deliver shared goals while also thriving autonomously.
• Improve processes, systems, and customer interactions through aggressive innovation.
• Serve as the voice of our customers by passing along critical insights to our product team.

Qualifications

• Exceptional oral and written communication.
• Must communicate effectively across phone, email, chat, and social channels.
• World-class organizational skills.
• Strong emotional intelligence.
• Extremely process-oriented.
• You do your best work as part of a team.
• Mission-driven mindset.
• Dream BIG and execute smart.
• Proactively uncover opportunities.
• Customer service experience.

Requirements

• Experience working with nonprofits.
• CRM experience.
• Basic HTML/CSS knowledge.
• Understanding of Remote Work tools.
• Preference for candidates located in the Chicago, IL or San Diego, CA areas.

Benefits

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.