• Community Case Managers are key members of Devoted’s comprehensive care teams. • As a Community Case Manager, you will serve our members as an advocate - working with members and their caregivers to identify and reduce non-clinical barriers to care. • You will develop personalized plans to get members the care they need to sustain a certain quality of life and support them to achieve this plan. • You will learn a lot about the community environment and how it supports (or doesn’t support) the members’ needs. • Based on your expertise, you will use social services and community programs to support our members in the best way possible. • Establish trust and build strong relationships with our members. • Create personalized care plans for members tailored to members’ needs. • Identify and catalog available community or national resources (i.e., transportation, financial, food, medication discounts, support networks, behavioral health, etc.). • Connect members to community services and follow up to ensure those services were received. • Help members (especially low income members) get the resources/care they need by helping them apply for eligible government benefits and programs. • Work with family members/caregivers to help them in understanding the member’s needs and how they can be supportive. • Conduct calls to members. • Problem solving to break down barriers. • Coordinate closely with other Devoted teams like Clinical Guides, Devoted Medical Group, Pharmacy, Telesales, and Member Service Guides. • Form strong relationships with local community-based organizations and PCP offices to aid with coordination between member, Devoted, and providers (both community and health-related). • Be present, reliable and timely - for our members, for your team.