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Role Description

The Sr. Program Manager, Etail/Retail Business Operations supports the operational governance of the etail/retail 4P plan (Product, Pricing, Placement, Promotion). This role ensures plans remain aligned to business targets through disciplined tracking, structured coordination, and proactive follow-through.

You will help ensure the operating engine behind demand planning, placement analysis, pricing governance, and launch readiness runs with clarity and consistency across global teams.

Global 4P Operating Governance

• Maintain structured visibility across Product, Pricing, Placement, and Promotion plans for etail/retail.
• Ensure plan updates are reflected accurately and consistently across stakeholders.
• Track ownership, dependencies, and follow-through across cross-functional partners.
• Coordinate cross-region initiatives spanning the 4Ps.
• Identify opportunities to automate recurring operational tasks, including AI-enabled workflows to reduce manual processes and improve efficiency.

Demand Planning Coordination

• Serve as the operational bridge between Analytics and Business Marketing to support a seamless demand planning workflow.
• Coordinate timelines, inputs, and deliverables to align data, analysis, and business assumptions.
• Route forecast anomalies or discrepancies to appropriate stakeholders.
• Track follow-up actions tied to escalations and ensure resolution loops are closed.
• Maintain documentation of key assumptions and adjustments impacting demand forecasts.

Content Operations & Program Coordination

• Serve as the primary point of contact for global etail/retail marketing teams for content needs (e.g., A+, carousels, content syndication).
• Intake, triage, and route content requests to appropriate partners (creative teams, agencies, vendors).
• Manage Workfront coordination for global etail/retail programs including ticketing, tracking progress, and escalating risks.
• Maintain visibility into content pipelines across regions and channels.
• Coordinate centralized programs such as review collection, ratings management, and Q&A governance.

Product Launch Planning Governance

• Own and maintain launch trackers across all etail/retail marketing teams.
• Incorporate inputs from Product Marketing, Corporate Marketing, Segment Marketing, and Sales into the etail/retail plan of record.
• Manage and track NPI unit allocations for etail/retail.
• Monitor launch asset development and milestone progress, proactively identifying risks and helping drive discussions to ensure deadlines are met.

Qualifications

• Highly organized with strong operational discipline.
• Comfortable managing complex workflows and coordinating across multiple teams.
• Proactive in identifying risks and ensuring follow-through on commitments.
• Strong communicator who can work effectively with cross-functional partners.
• Detail-oriented with the ability to bring structure and clarity to complex processes.

Requirements

• Extensive project management experience (retail, consumer, marketing, or technology environments preferred).
• Proven experience managing complex, cross-functional initiatives.
• Strong organizational and process management skills.
• Experience coordinating workstreams across multiple stakeholders and teams.
• Excellent written and verbal communication skills.

Benefits

• Eligibility to participate in discretionary bonus program.
• Medical, dental, vision, and life insurance.
• Short-and long-term disability.
• 401(k) and employee stock purchase plan.
• Health savings account, dependent care, and healthcare spending accounts.
• Paid time off, including 12 holidays and flexible time off.
• A minimum of 48 hours of paid sick leave.
• 16 weeks of paid parental leave.

Company Description

The Etail/Retail Route-to-Market team ensures the company’s go-to-market plans are successfully executed across global etail/retail channels. The team manages and aligns the 4Ps — product, pricing, placement, and promotion — to ensure plans support business targets and drive revenue growth.

Working closely with product marketing, sales, analytics, and global marketing teams, the group coordinates product launches, pricing strategy, channel placement planning, and promotional activation across regions. The team also monitors channel performance, analyzes business results, and surfaces insights that inform pricing, investment, and growth decisions.